[HN] Công Ty Bản Địa Hóa GTE Tuyển Dụng Thực Tập Sinh, Nhân Viên Hỗ Trợ Khách Hàng Part-time 2021

We
are looking for 02 Customer Support (Part-time/Intern) to assist our users with their
problems faced when registering and using our online vendor portal.

JOB
DESCRIPTION

·
Assist the users
to use features and functionalities of the portal
·
Respond to users'
queries in a timely and accurate way, via phone, email or chat
·
Gather users'
feedback (for example, technical issues and useful discussions with users), analyze
and report to the internal teams
·
Monitor the
progress of solving portal malfunctions and technical issues
·
Follow up with users
to ensure their technical issues are resolved
·
Keep track of users'
expectations and recurring issues
·
Inform users
about updates, new features and functionalities

REQUIREMENTS:
·
Excellent
communication skills in English
·
Multi-tasking
abilities and problem-solving skills
·
Patience when
handling tough cases
·
Experience as a
Customer Support Specialist or similar CS role is a plus
·
Familiarity with
localization industry is a plus

BENEFITS:
·
Attractive paid
allowance
·
Professional
training, opportunity to become full-time staff.
·
Active, friendly,
challenging and international working environment.
·
5 working days/week.

HOW TO APPLY
Please send your CV to [protected info] with title "[GTE Localize-1021] Position - YourName". Only shortlisted
candidates will be contacted.