[HN] Công Ty Phần Mềm Gear Inc. Tuyển Dụng Trưởng Nhóm Kiểm Duyệt Full-time 2024

COMPANY INTRODUCTION
Gear Inc is a Game Development Studio and BPO Service Provider with offices around Southeast Asia and expanding globally.
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start!
Commitment to our people is our real strength and the key to our success.
Company size: 6,000+ employees
For more information, please visit our websites: [protected info]
Moderation Team Leader
Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Job Description
Gear Inc. is looking for Moderation Team Leaders to join our Moderation team. Ideal candidates will join our team to assist in supervising a team, reasonably assuring team's performance to meet clients' requirement and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from the team or clients) in a timely manner.
Your main responsibilities are:
Supervise team members and be able to arrange or cover members working shifts if necessary;
Provide accurate, valid, and complete information by using the right methods/tools;
Handle clients' complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
Meet personal/team targets;
Keep records of issues/problems for further investigation;
Follow communication procedures, guidelines, and policies;
Work with managers about clients' feedback;
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
REQUIREMENTS
Job Requirements:
Good command in English;
At least 6 months of experience in leading, managing and coaching a team of at least 15 members. Welcome candidates with leadership experience in school, college, university.
Good at Business Communication;
Familiar with data analysis;
Able to join immediately;
Self-learning ability and can-do attitude;
Good interpersonal skills
Proficient skills with office applications
Willing to work on roasting shifts, weekends and public holidays.
BENEFITS
Benefits:
1. Salary and Benefits
Attractive salary and bonus;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Fantastic internal events;
Paid leave (12 days/year).
2. Working Environment
We work 40 hours per week;
International, fun and professional working environment;
Modern hardware provided by the company (laptop, monitor, etc.);
Free drinks (coffee, tea, etc.);
English working environment;
Training and career development opportunities.
Working time:
5 days per week amounting to 40 hours, arranged by the company;
The detailed working hour for each shift is as follows:
Shift 1: 7:00 a.m - 3:00 p.m;
Shift 2: 3:00 p.m - 11:00 p.m;
Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.m;
Require to work at least 1 shift on weekends and 1 overnight shift;
Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.).
Working Location: Hai Ba Trung, Ha Noi.
How to apply
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW