[HN/ Online] Crossian Technology Tuyển Dụng Part-time/ Full-time: Video Editor, Performance Digital Marketing (Google), Graphic Designer, CTV & Chuyên Viên Hỗ Trợ Khách Hàng 2023 (Mức Lương Upto 20,0

COMPANY INTRODUCTION
Crossian is a fast-growing and result-focused Tech Startup company. We aspire to become the leader in cross-border ecommerce by providing services and solutions through our emerging platforms that bring values to our customer groups.
Crossian provides a three-sided global platform where sellers choose desired products for sale from a range of products. Our mission is to build a trusted cross-border ecommerce brand that serves our customer groups by leveraging innovative technology solutions that are simple, effective & disruptive.
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Why choose Crossian?
Attractive income (competitive salary, monthly unlimited incentives, annual performance bonus).
Clear career roadmap, chance to be promoted and rotate.
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
Premium healthcare insurance.
Fair, transperant and open working environment/ culture
Video Editor
Chuyên môn: Thiết kế; Báo chí, Truyền hình - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Review video scripts and materials, and plan video editing workload
Create short video output that show s product values to the intended target customers
Establish a clear understanding of the storyline and purpose of the video's creation
Continuously discover and implement new editing technologies and industry's best practices to maximize efficiency
Continuously discover and implement new editing technologies and industry's best practices to maximize efficiency.
REQUIREMENTS
Proven work experience as a Video Editor
Proficient use of video design software such as Premiere Pro, Davinci, Capcut...
Basic experience in using After Effect, Photoshop, Illustrator.
Ability to understand the desired outcome of a project and the ability to bring them to life.
Ability in creating 2D animation is an advantage
Creative mind and story selling skills.
Experience editing various videos with different lengths.
Excellent communication skills are required to have a solid understanding of project scope and implementation
Ability to collaborate well with other creative professionals to supply clients with top-notch finalized product.
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive gross salary (13-20 million VND & unlimited bonus for high performers depending on what you bring to the table)
Full salary during probation
20 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and direct family members
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2023
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Customer Support Freelancer - Email team
Tính chất công việc: Toàn thời gian; Bán thời gian; Online - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hà Nội - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
Answer
and address a high volume of incoming email/chat inquiries relating to product
issues, sale policy, orders status in a professional and courteous manner
Provide high levels of customer
satisfaction - displaying patience and empathy towards customers who represent
different cultures and backgrounds from US
Identify, escalate issues to the
higher-level management when necessary
Partner with sales and
fulfillment team to notify customers of late supply or issues preventing
on-time fulfillment and propose item substitutions when required
Adhere to performance metrics to
meet service level expectations and assigned KPI
Participate in constructive
quality feedback sessions with management to improve performance
REQUIREMENTS
Bachelor
Degree or Equivalent
Proficient in English listening,
verbal and written communication skills. Ielts above 6.5 or equivalent
Experience in customer
service support is a plus, preferable candidates from E-commerce company like Tiki,
Lazada, Shopee or with experience in Start up Environment
Have sought knowledge of customer
service practices and principles
Have CRM experience is strongly
desired
Experience with support
applications like Freshdesk, Zendesk, Teamsupport is nice to have.
Ability to handle the stressful situation
appropriately
Ability to establish rapport with
the client
Ability to present yourself and
the company in a professional manner
Ability to satisfy customers with
the personal commitment to fulfill your orders, desires and expectations
Can work under high pressure
BENEFITS
Competitive salary 8-10M for full-time staff and competitive rate for part-time staff
Work-from-home/ Remote option for part-time
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
Clear career roadmap, chance to be promoted and rotated.
Fair, transparent and open working environment/ culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2023
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Customer Support Officer (Intermediate) - Email Team
Chuyên môn: Hành chính, Nhân sự; Khác - Tính chất công việc: Toàn thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên phải có kinh nghiệm - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng
JOB DESCRIPTION
Answer and address a high volume of incoming email/chat inquiries relating to product issues, sale policy and orders status
Provide high levels of customer satisfaction by displaying patience and empathy towards customers from different cultures and backgrounds in the US
Provide a professional service to customers which also protects the business's interests and brand persona
Keep track of customer interactions and escalate issues to the higher-level management
Use company processes and systems to log complaints, update product details and troubleshoot technical problems
Collaborate with marketing and fulfillment team to notify customers of order status, collect and analyze customer feedback
Adhere to performance metrics to meet service level expectations and assigned KPI
Participate in constructive quality feedback sessions with managers to improve performance
REQUIREMENTS
Bachelor Degree or Equivalent
Effective written and verbal communication skills in English. IELTS above 6.5 or equivalent
3 years of experience in customer service support, preferable candidates from E-commerce company like Tiki, Lazada, Shopee or with experience in start-up environment
Excellent people skills and the ability to build relationships with customers
Strong problem solving abilities to de-escalate situations and ensure a positive solution
Detail-oriented, highly focused, open-minded and and strong analytical skills
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, Teamsupport and order management systems
Ability to work under pressure
BENEFITS
Competitive salary (12-17M VND)
Full salary during probation
20 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and direct family members
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2023
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Performance Digital Marketing (Google)
Kinh nghiệm: Yêu cầu ứng viên phải có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Marketing, Truyền Thông, PR - Mức lương: Từ 20 Triệu VNĐ trở lên / Tháng
JOB DESCRIPTION
Develop and implement various Google advertising campaigns: SEO, GA, GDN, Google Shopping, Youtube... with a high budget
Monitor and optimize the effectiveness of advertising campaigns
Analyze, synthesize and evaluate metrics and metrics
Report performance action periodically
REQUIREMENTS
Having at least 1 year experience in Digital Marketing, strength of running Google conversion ads.
Experience in advertising other channels (Twitter, Tiktok ...) is an advantage
Proficiency in English, IELTS 6.5+
Priority for candidates with experience in E-commerce, POD (Print on Demand), DS (Drop Shipping)
BENEFITS
Attractive salary, bonus, fair and transparent scheme, income up to $ 5000 / month (basic salary + Commission).
Flexible, non-binding working time and space according to office hours
Open and clear career development and promotion opportunities.
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
20 days of work from home and 12 annual leaves per year.
Premium healthcare insurance
Annual health check-up
Fair, transparent, and open working environment/ culture
Bonuses:
13th-month salary
Quarterly Bonus
Monthly Performance bonus (commision)
Lunch/ Drink/ Snack allowance (70$/month)
Annual company trip (budget up to $1200), team building (120$/year), engagement events/ activities
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2023
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
GRAPHIC DESIGNER
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận - Địa điểm: Hà Nội - Chuyên môn: Thiết kế - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Create and design various materials for digital collateral such as: product logo, banner, product's image, product page.
Ensure projects are completed with high quality and on schedule
Establish creative direction for the company as well as brand guidelines
Prioritize and manage multiple projects within design specifications and alignment to business strategy
Perform retouching and manipulation of images
Work with a wide range of media and use graphic design software
REQUIREMENTS
Bachelor's degree or higher
Own good knowledge of layouts, graphic fundamentals.
Be a skilled user of design software such as Adobe Illustrator, Photoshop and InDesign and other graphic design software
Strong analytical skills
Excellent eye for detail,
Good communication skills to accurately convey your concepts to clients and team members
Have an active interest in Art/Design and passionate about the work you deliver
BENEFITS
Competitive salary (100% salary during probation)
Bonus:
13th-month salary paid in December
Performance bonus
Premium health insurance for employees
Lunch/ Drink/ Snack allowance (70$/month)
Annual company trip (budget upto $1200), team building (120$/year), engagement events/ activities
Clear career roadmap, chance to be promoted and rotated.
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
20 days of work from home and 12 annual leaves per year.
Premium healthcare insurance
Annual health check-up
Fair, transparent and open working environment/ culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2023
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW