[HN] Senior Account Manager (SAP ERP)

CMCSoft

Hà Nội

Thu nhập Thương lượng

30/11/2026

Toàn thời gian

Ứng tuyển

Ngành nghề:

Quản trị kinh doanh, Truyền thông/Internet/Online Media, Quản lý điều hành, Kinh doanh

1. Role Objective

Responsible for managing, retaining and growing the existing SAP account portfolio; ensuring
satisfaction, renewal rates and revenue growth of the current client base.
Own the revenue KPIs (upsell/cross-sell) for the assigned existing client base and the client
retention / contract-renewal rate in the following years.
SAP services/products include: SAP Public Cloud, Private Cloud, Rollout, Application
Maintenance Support - AMS, and the provision of SAP Outsourcing staffing resources.

2. Key Responsibilities

Be the primary point of contact for the assigned client base; build long-term relationships to
develop them into VIP / SVIP accounts.
Understand client needs and propose additional SAP solutions/services (upsell, cross-sell) using
a consultative-selling approach.
Ensure timely renewal of license and service contracts.
Coordinate with Delivery/Presales to ensure projects meet the delivery timeline committed to
clients.
Own the account plan; track revenue and expansion opportunities across each assigned client
base.
Handle client complaints about services and project quality; ensure the client retention / contract
renewal rate meets the assigned targets.
Keep CRM updated and report account status periodically to the Head of Department.

3. Must-have Requirements

At least 3+ years of B2B account management/sales experience in ERP, IT Outsourcing or
SaaS/Cloud.
A proven track record of retention and revenue growth on existing accounts, supported by figures.
Strong relationship management, communication and problem-solving skills.
Understanding of SAP or other ERP services/solutions.
Working-level English..

4. Preferred (Plus Points)

Experience with large enterprise clients and long-term SAP service contracts. Understanding of the SaaS
sales model, SAP licensing policy, and SAP-related
services/products matched to client usage needs.

5. Competencies & Qualities

Customer-oriented, trust-building.
Detail-oriented, and stays close to clients in line with project commitments.
Negotiation skills for renewals and expansion of the assigned services/products.
Highly disciplined, accountable and committed to sales/revenue KPIs.

6. Benefits

Competitive base salary (negotiable based on capability) + commission/bonus
based on project gross profit and KPIs.
Performance bonus, project bonus, periodic salary reviews.
Full statutory insurance + healthcare package; leave per company policy.
SAP training & certification, with a clear career path in an international environment.
Work with enterprise partners and clients in Vietnam and abroad.

Thông tin chung

Thu nhập: Thu nhập Thương lượng

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Vị trí [HN] Senior Account Manager (SAP ERP) do công ty CMCSoft tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thu nhập Thương lượng, tìm thêm việc làm về [HN] Senior Account Manager (SAP ERP) hoặc công ty CMCSoft ở các link phía trên

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