HN Technical Support Urgent

Responsibilities

We are looking for a Technical Support to be part of our expanding team. Your main goal is to support Service teams and Developer teams to resolve issues.

As a Technical Support, your responsibilities will be:

• Receive and follow issues (tickets) from Service teams or merchants.
• Check logs to find the root cause and provide results to Developer teams to resolve the issue.

Requirements:

General skills:

• Bachelor's degree in computer programming, computer science, or a related field.
• Good knowledge of programming practices and design patterns.
• Ability to analyze and familiarize with complex systems.
• Adaptable to a dynamic work environment.
• Speaking, Writing and Reading English is preferred.

Technical skills:

• Experience with databases and using SQL to query data
• Experience with programming (basic).
• Experience with Linux (basic).

• Competitive salary, 12 paid days annual leave.
• Annual salary review
• Bonus twice a year.
• Domestic & overseas technology workshops & conferences.
• Comprehensive insurance (Health insurance & Social Insurance)
• Annual teambuilding trips
• Events for employees & their kids.
• Full Insurance as Labor law,
• Subvention for lunch, business trip ...