[HN] Tổ Chức Phi Chính Phủ ActionAid Việt Nam (AAV) Tuyển Dụng Thực Tập Sinh Supporter Care 2021

I. Key responsibilities &
accountabilities
1. Works under the close
supervision of SCO to
build and maintain strong
relationship with supporters
Under the planned reporting schedule, all communications
material for LRPs in charge are well collected and implemented
Supporter's letters and gifts are well managed
Supporters get updated information about their sponsored
child
Supporters' queries are settled with requirement of quality and
deadlines
2. Prepares and monitors
communications to supporters
for LRPs
With instructions and close guidance by line manager:
Welcome letters are well prepared and sent to supporter
Reports and child messages (CM) are checked and dispatched
to supporters in accordance with requirements of quality
communication plans
Photos of sponsored children are updated to supporters as per
the plan agreed with Funding Affiliates (FAs) in advance
Sponsors' queries are properly and timely solved
CS reports are prepared to FAs and sponsors
3. Manages child sponsorship
database system for assigned
LRPs
Database of sponsors and child profiles are well managed both
with hard copies and software (CS database system)
Child messages, queries, correspondence are logged
Child profile for top up and transfer processing.
Photo updates at Country Programme office processing
Letter & gifts from sponsor translation.
Child message translation.
Letters and CM merging for mailing.
Other tasks (filling, check child profile data etc.)
4. Safety & Security
The Safety and Security Plan, Procedures and guideline by AAI
and AAV are followed.
The safety and security procedures for staff are implemented.
Risks for staff safety and security are timely reported to
Security Focal Person or Head of Department.
5. Others
Documents are translated and monitored
▪ Other tasks as assigned by line manager are well performed
II. Qualifications
Education (Degrees/certificates required): University degree in social science/ Business
management/marketing/economic development or any relevant field.
Excellent command in Vietnamese and English
Proficient with Microsoft Office suite including Word, Excel and Power Point
Interest in humanitarian issues and sound knowledge on poverty reduction strategies/ plan and
development issues
• Good understanding of child rights and child related issues
Commitment and honesty
Self-motivating personality
APPLY HERE