Mô tả công việc
Maintaining the reception & information HTR counter including HTR Lounge
Check guest Passport/ ID at Casino entrance
Assisting guests to check-in and check- out
Assisting in F&B and other services in the Property
Rooms & Main Hall
Handling guests' problems and complaints
Taking daily head count
Rooms reservation, transportation (Shuttle bus), etc
Rooms admin & control
All necessary daily & periodic reports
Issuing room and food vouchers/ coupon following Marketing Program
Supporting role on all casino events and promotions
Monitoring player's average bets / guest gaming profile
Answering phone calls and checking emails
All other paper works and customers database
All other work that is not handled by other sections
Casino Membership Enrollment/Take care for Member card related
Yêu cầu
Presentable and cheerful
Good PR skills
Knowledgeable the guests
Knowledgeable all existing promotions
Programs, room guidelines etc.
Knowledgeable about the services of the company
All procedures, policies, guidelines
Other guests related matters
Competence on Computer and Sequel program.
Excellent customer service skills
Must be able to work a flexible schedule to include nights, holidays and weekends.
Must be able to speak, write, read and understand English.
Prefer Korean/ Chinese language
Prefer Height: 1.6m & Weight: around 48kg
Quyền lợi
Insurance/ Bảo hiểm
Health checkup/ Khám sức khỏe hang năm
Training & Development/ Đào tạo trong nghề
Annual Leave/ Phép năm
Services charges/ Phí dịch vụ
Meal/ Cơm ca
Uniforms/ Đồng phục
Employee Shuttle Service/ Xe đưa rước
Thông tin chung