Holistic Wellness CoachInterContinental Hanoi Westlake

- Ensure spa facility is ready to receive guest every single time.
- Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.
- Maintain the highest level of the discretion and privacy during any guest interaction.
- Develop creative ways to inspire and motive team members to provide guest with a unique experience.
- Make time to interact with guess to solicit feedback and build relationships to understand and how team members can increase the guest satisfaction
- You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
- You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
- Provide our guests with the highest possible standards of recreational and leisure activity service, coupled with vigilance, attention to safety and comfort, while at all times endeavoring to maximize sales opportunities. Assist the daily operations of the Health Club, direct and supervise staff in their daily tasks and ensure the facility is run in accordance with the objectives
- Ensure the fitness center is in a safe and clean condition at all times.
- Control inventory of guest supplies
- Maintaining in good order all recreational and sports equipment associated with the departments' activities, and to recommend to the Spa Director the purchase of replacements whenever necessary, in accordance with approved product standards and expense budgets.
- Attends morning briefing, paying particular attention to the number of Guest in house, V.I.P.s, and overall occupancy for the day ahead in order to schedule staff accordingly.
* Benefits:
- Competitive salary
- Insurance as labor law
- At least 14 annual leave, 2 days off per week
- Contract 2 years included probation period
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance
- Accommodation, uniform, transportation, and meals are provided
- Service charge as revenue
- International working environment, join courses of IHG Group
- Healthcare insurance for personal at least 6 months and for the family after working 2 years
- 24/7 accident insurance
- Other benefits