Homestay Manager (Full-Time)

We are seeking a dedicated and enthusiastic On-Site Homestay Manager to join our team.
Key Responsibilities:
Manage and oversee the daily operations of the homestay, including check-ins, check-outs, and guest relations and report to head office in HCM city with updates.
- Provide exceptional customer service to guests, addressing any inquiries or issues promptly and professionally to increase customer service satisfaction.
- Recruit necessary staff members when required.
- Maintain the cleanliness and organization of the homestay, ensuring all areas are well-kept and presentable.
- Coordinate with housekeeping and maintenance staff to ensure the property is well-maintained.
- Assist in the planning and execution of guest activities and local tours.
- Manage reservations and bookings, ensuring accuracy and efficiency.
- Support in housekeeping and basic cleaning when overflow and help is required.
- Handle financial transactions, including guest payments and expense tracking.
- Implement and enforce homestay policies and procedures to ensure a safe and enjoyable environment for guests.