Hostess/ Nhân Viên Đón Tiếp Nhà HàngInterContinental Hanoi Westlake

* To ensure to meet and greet all guests included potential guests, at entrance of restaurant by following:
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening
standards
- Ensure restaurant operating equipment is clean and in working order
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
- Welcoming guests to the Restaurant, by using the Restaurant name
- Inquiring if they have a reservation and noting it in the reservation book if they do
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- Being attentive to guest requests
* To escort guests to their preferred table or reserved table and seat guests according to restaurant standards
* To take telephone bookings and document in the Reservation book according to restaurant standards
* To train wait staff and bus staff in hostess standards
* Be attentive to guests and resolve their complaints when needed, reporting all incidents to your Supervisor.
* To maintain the cleanliness of hostess stations and work station.
* To maintain the cleanliness of all menus and drink menus
* To assist with Food and Beverage service
* To ensure understanding of knowledge of menu in details including daily specials.
* To ensure the service sequence while dining.
* To serve food and beverage products in a safe manner
* To control breakages
* To ensure guest billing accurately upon request.
* To update the current Food and Beverage information and any activities within the resort.
* Be responsible in keeping resort safe and secure, to participate in any hotel activity related to safety management.
* Be a friendly face and helping hand to our guests
* Look smart - wear your uniform with pride
* Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
* May assist with other duties as assigned by management