hostess/ Nhân Viên Đón Tiếp nhà hàng
InterContinental Hanoi Westlake- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Ensure restaurant operating equipment is clean and in working order
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
- Welcoming guests to the Restaurant, by using the Restaurant name
- Inquiring if they have a reservation and noting it in the reservation book if they do
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- Being attentive to guest requests
• To escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• To take telephone bookings and document in the Reservation book according to restaurant standards
• To train wait staff and bus staff in hostess standards
• Be attentive to guests and resolve their complaints when needed, reporting all incidents to your Supervisor.
• To maintain the cleanliness of hostess stations and work station.
• To maintain the cleanliness of all menus and drink menus
• To assist with Food and Beverage service
• To ensure understanding of knowledge of menu in details including daily specials.
• To ensure the service sequence while dining.
• To serve food and beverage products in a safe manner.
• To control breakages
• To ensure guest billing accurately upon request.
• To update the current Food and Beverage information and any activities within the resort.
• Be responsible in keeping resort safe and secure, to participate in any hotel activity related to safety management.
• Be a friendly face and helping hand to our guests
• Look smart - wear your uniform with pride
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management
Yêu cầu công việc
High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.
2. Service years in the field:
1 years related experience or an equivalent combination of education and experience
3. Knowledge and skills:
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Having knowledge about food safety and hygiene
4. Language: Able to read, speak and write English
Quyền lợi được hưởng
• Service charge
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance
• Rest & Relaxation Allowance per 3 months: 2 million.
• Relocation assistance
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal, and transportation are provided by the resort
• Gym room
Nộp hồ sơ liên hệ
InterContinental Hanoi Westlake
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.
InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.
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