Fine Dining Restaurant Manager
InterContinental Hanoi Westlake
Địa điểm làm việc: Kiên Giang
Hết hạn: 27/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thương lượng
Loại hình: Toàn thời gian
Chức vụ: Quản lý
Kinh nghiệm: 2 năm
Mô tả công việc
- You connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations.
- Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.
- Lead by example in making personalized menu recommendations to guests for both food and beverage items.
- You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, allowing you to give guests recommendations in order to optimize the overall guest experience.
- You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. You always follow up on guest issues as part of the service recovery process and review steps taken afterwards to continuously improve the operation.
- Ensure that training sessions are planned, carried out and recorded according to the Regent standards.
- Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
- Manage the workload and when necessary you are pro-active in asking for support from other food and beverage colleagues in the resort.
- You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
- You manage employee satisfaction and are responsible for the team. This includes assuring that colleagues do not work unnecessary over time, have their daily lunch or dinner break and work reasonable shifts
- Ensure the daily operation runs smoothly and that team members are aware of their roles and
responsibilities to do so.
- Always live up to the standards set by the Regent brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
- You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
- You have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team.
- You are participating in Restaurants & bar revenue meetings and a monthly Profit & Loss meeting to make sure targets are set and achieved by the team
- Supervise shift for opening, closing and cash flow recording through the Point of Sale, this includes reviewing POS's daily sales reports and cash collection at the end of the day.
- You are responsible for managing the recording of transactions and orders through the Point of Sale system during operation, by monitoring the input and ticket handling.
- You ensure the service flow is as seamless as possible, by using the available resources and systems.
- Perform any other reasonable duties as required by the General Manager of Regent Phu Quoc
* BENEFITS:
- Competitive salary
- Insurance as labor law
- Healthcare insurance for personal after 6 working months and for the family after 2 working years
- 24/7 accident insurance from starting date
- At least 14 annual leave, 2 days off per week
- Contract 2 years included probation period
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance
- Accommodation, uniform, transportation, and meals are provided
- Service charge as revenue
- International working environment, join courses of IHG Group
- Other benefits
- Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.
- Lead by example in making personalized menu recommendations to guests for both food and beverage items.
- You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, allowing you to give guests recommendations in order to optimize the overall guest experience.
- You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. You always follow up on guest issues as part of the service recovery process and review steps taken afterwards to continuously improve the operation.
- Ensure that training sessions are planned, carried out and recorded according to the Regent standards.
- Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
- Manage the workload and when necessary you are pro-active in asking for support from other food and beverage colleagues in the resort.
- You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
- You manage employee satisfaction and are responsible for the team. This includes assuring that colleagues do not work unnecessary over time, have their daily lunch or dinner break and work reasonable shifts
- Ensure the daily operation runs smoothly and that team members are aware of their roles and
responsibilities to do so.
- Always live up to the standards set by the Regent brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
- You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
- You have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team.
- You are participating in Restaurants & bar revenue meetings and a monthly Profit & Loss meeting to make sure targets are set and achieved by the team
- Supervise shift for opening, closing and cash flow recording through the Point of Sale, this includes reviewing POS's daily sales reports and cash collection at the end of the day.
- You are responsible for managing the recording of transactions and orders through the Point of Sale system during operation, by monitoring the input and ticket handling.
- You ensure the service flow is as seamless as possible, by using the available resources and systems.
- Perform any other reasonable duties as required by the General Manager of Regent Phu Quoc
* BENEFITS:
- Competitive salary
- Insurance as labor law
- Healthcare insurance for personal after 6 working months and for the family after 2 working years
- 24/7 accident insurance from starting date
- At least 14 annual leave, 2 days off per week
- Contract 2 years included probation period
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance
- Accommodation, uniform, transportation, and meals are provided
- Service charge as revenue
- International working environment, join courses of IHG Group
- Other benefits
Yêu cầu
* Required Skills
- Some college and/or advanced training in food and beverage management
- 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
- Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
- Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law
* Language
- Must speak the English language, other languages will be a plus
- Some college and/or advanced training in food and beverage management
- 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
- Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
- Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law
* Language
- Must speak the English language, other languages will be a plus
Thông tin khác
Huyện Phú Quốc,
Kiên Giang
Kiên Giang
Thông tin chung
- Thu nhập: Thương lượng
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 27/12/2024
Giới thiệu công ty
Xem trang công ty
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.
InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience...
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
Sun Premier Village Khem Beach Resort Phu Quoc
Thỏa thuận
31/12/2024
Kiên Giang
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.