Hotess/Cashier (Song Bar)HILTON SAIGON
Hình thức: Toàn thời gian
Ngày đăng: 30/03/2024
Hạn nộp: 30/04/2024
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Mô tả công việc
• Have a good understanding of the Hotel's emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department
• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards
• Have knowledge of the hotel, its services, and facilities
• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, following instructions as directed.
• Report maintenance deficiencies and items in need of repair
• Report hazard issues
• Carry out lost and found procedures
• Ensure the standards of cleanliness and orderliness of all working areas
• Be environmentally aware
• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.
• Be proactive and observant in service to identify guest needs before being asked.
• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene
• Maintain good relationship with your colleagues, supervisors and other department
• Assist other departments wherever necessary and maintain good working relationships
• Attend training and meetings when required.
• Carry out any other reasonable task set by the Hotel's Management
• Perform food and beverage service in a consistency and timely manner, following departmental SOPs and policies.
• Perform mise-en-place and ensures the outlets' orderliness and cleanliness for both front and back of the house are organised and effective.
• Check and recheck to make sure outlets' setup arrangement and ambience always follow the concept guidelines.
• Assist callers courteously and promptly taking messages as necessary and accurately passing them on to the appropriate person without delay.
• Serve alcoholic/non-alcoholic beverages in conjunction with licensing/liquor regulations.
• Drive sales by knowing departmental/hotel promotions applying upselling techniques and being proactive in menu recommendation, without compromising guest satisfaction.
• Take part in controlling inventory of the outlets and reports immediately to supervisor in case of irregularities.
• Handle item posting, billing, settles guest payments with precise attention following accounting procedures and policies on a daily basis.
• Reconcile, investigate, correct any cash and credit card discrepancies.
• Ensure all requirements to close operating day are done and handed to the accounting team in a timely manner.
• Manage cash flow and ledger reports.
• Be part of an effective communicating network within the team, between outlets and with other departments to ensure best understanding of daily operation. Foresee operational needs by attending meetings/briefings noting down important information and reporting accordingly.
• Support other F&B operations outside of assigned outlet when required.
• Undertake any reasonable additional tasks as assigned by the Food and Beverage Operations Manager to ensure the overall success of F&B department.
• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards
• Have knowledge of the hotel, its services, and facilities
• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, following instructions as directed.
• Report maintenance deficiencies and items in need of repair
• Report hazard issues
• Carry out lost and found procedures
• Ensure the standards of cleanliness and orderliness of all working areas
• Be environmentally aware
• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.
• Be proactive and observant in service to identify guest needs before being asked.
• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene
• Maintain good relationship with your colleagues, supervisors and other department
• Assist other departments wherever necessary and maintain good working relationships
• Attend training and meetings when required.
• Carry out any other reasonable task set by the Hotel's Management
• Perform food and beverage service in a consistency and timely manner, following departmental SOPs and policies.
• Perform mise-en-place and ensures the outlets' orderliness and cleanliness for both front and back of the house are organised and effective.
• Check and recheck to make sure outlets' setup arrangement and ambience always follow the concept guidelines.
• Assist callers courteously and promptly taking messages as necessary and accurately passing them on to the appropriate person without delay.
• Serve alcoholic/non-alcoholic beverages in conjunction with licensing/liquor regulations.
• Drive sales by knowing departmental/hotel promotions applying upselling techniques and being proactive in menu recommendation, without compromising guest satisfaction.
• Take part in controlling inventory of the outlets and reports immediately to supervisor in case of irregularities.
• Handle item posting, billing, settles guest payments with precise attention following accounting procedures and policies on a daily basis.
• Reconcile, investigate, correct any cash and credit card discrepancies.
• Ensure all requirements to close operating day are done and handed to the accounting team in a timely manner.
• Manage cash flow and ledger reports.
• Be part of an effective communicating network within the team, between outlets and with other departments to ensure best understanding of daily operation. Foresee operational needs by attending meetings/briefings noting down important information and reporting accordingly.
• Support other F&B operations outside of assigned outlet when required.
• Undertake any reasonable additional tasks as assigned by the Food and Beverage Operations Manager to ensure the overall success of F&B department.
Yêu cầu công việc
A Hostess/cashier serving Hilton brands is always working on behalf of our guests, working with other team members. To successfully fill this role you should maintain the attitude, behaviors, skills, and values that follow:
• Positive attitude
• Good communication skills, fluent in Vietnamese and English
• Committed to delivering high levels of Guest service
• Excellent grooming standards
• Ability to work with ownership as well within a team
• Flexible and reliable
• Excellent attention to details
• A passion for being on a winning team
• Strong work ethic
• Ability to work under pressure
• Flexibility to work late shifts
• Methodical and well organized
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Hotel experience
• Experience in a similar position
• Fluency in other languages, Chinese, Korean, Japanese are preferable
• Positive attitude
• Good communication skills, fluent in Vietnamese and English
• Committed to delivering high levels of Guest service
• Excellent grooming standards
• Ability to work with ownership as well within a team
• Flexible and reliable
• Excellent attention to details
• A passion for being on a winning team
• Strong work ethic
• Ability to work under pressure
• Flexibility to work late shifts
• Methodical and well organized
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Hotel experience
• Experience in a similar position
• Fluency in other languages, Chinese, Korean, Japanese are preferable
Quyền lợi được hưởng
- Competitive salary (Attractive salary)
- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
- Get job-related professional training, opportunities for advancement.
- Professional and classy working environment.
- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
- Get job-related professional training, opportunities for advancement.
- Professional and classy working environment.
Thông tin khác
Số lượng
2
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
29/[protected info]
2
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
29/[protected info]
Nộp hồ sơ liên hệ
Ms Trang
HILTON SAIGON
Giới thiệu công ty
HILTON SAIGON việc làm
11 Cong Truong Me Linh , Ben Nghe Ward, District 1, HCM City, Vietnam
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Vị trí Hotess/Cashier (Song Bar) do công ty HILTON SAIGON tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Hotess/Cashier (Song Bar) hoặc công ty HILTON SAIGON ở các link phía trên
Giới thiệu công ty
HILTON SAIGON việc làm
11 Cong Truong Me Linh , Ben Nghe Ward, District 1, HCM City, Vietnam