Housekeeping Supervisor

1. To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
2. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.
3. Receive daily worksheets for room attendants and briefing from executive housekeeper acting as room coordinator in allocating the house every morning. The briefing will include a clear understanding of:-
- Staff location (which room attendants to which floor)
- Rooms to be covered (productivity required for the day)
- VIP arrivals or special requests (foam pillows, chemical free room and etc.)
- Casual staff allocation and length of working time
- Special rooms (pre-registered or room wait)
4. Read the housekeeping logbook every day for any noted relevant to their areas of that needs their attention or response.
5. Supervisors and on-duty staff attend general housekeeping briefing to discuss about the following points:
- Occupancy levels- number of guests arriving, departing and stay-over.
- Number of vacant ready, vacant clean, vacant dirty rooms at the start of the day.
- Room allocations for VIP arrivals, registered.
- Special requests other than those listed on worksheets (service times, special amenities, extra towels etc...)
6. This briefing will also give staff the opportunity to communicate their feedback on all matters relating to their work. The briefing can also be used for general training purposes.
7. A supervisor's role is first and foremost to ensure that the high standard of cleanliness and quality is maintained as well as audit team for productivity figures.