Housekeeping Supervisor

A.M. Floor Supervisor
• Attends to requests and or complaints concerning guestrooms and services.
• Takes necessary corrective action & makes out written report to Floor Manager on the cases.
• Inspects all VIP rooms prior to arrival.
• Inspects room daily, including check-out vacant and make-up rooms for cleanliness and that rooms are defect free.
• To write maintenance order for any repair needed on floor. In the case if serious damaged i.e., a burnt table, a leakage, report to office clerk right away and follow up that the job done.
• To control all staff behavior on floors, ensuring a quiet comfortable and clean area is maintained at all time.
• Ensures proper care and use of equipment carts, baskets, Cleaning and guest room supplies.
• Ensures that all Lost and Found ítems are forwarded to the Lost and Found Department according to established procedures.
• Reports to the Floor manager- any loss or damage of furniture, fixture or equipment.
P.M. Floor Supervisor
• To check all p.m. Room Attendants' attendance.
• To follow up with Housekeeping Office, to see if any rooms left for p.m. Room Attendants to finish. If not, assign special duties for the p.m. room attendants.
• To take over a.m. Floor Supervisor's duties for the p.m. Room Attendants.
• To assign late check-out rooms for room attendants.
• To make random check for night service.
• To patrol on assigned floors and note for specials.