Housekeeping Supervisor

voco Quang Binh Resort

Địa điểm làm việc: Quảng Bình

Hết hạn: 22/12/2024

Chi tiết công việc
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Mô tả công việc

Supervise the implementation of housekeeping standards and procedures in relation to:
Bedroom service
Bathroom service
Valet service
Cleaning service
Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all housekeeping systems
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls
Solve employee grievances
Perform Room allocations
Perform Room inspections
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests
Ensure consistency within the department
Management of lost property for the hotel
Ensure you have complete knowledge of room types, layouts and facilities
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
Works with Superior and Human Resources on manpower planning and management needs
Number of employees supervised -
Direct - Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant Supervisor
Key Metrics -
Cleanliness of Room and Public Area
Rate of Guest Room turnover

Yêu cầu

High School or Diploma in Hotel Administration, Hotel Management or equivalent.
2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Type and level

Quyền lợi

At IHG, we provide you competitive benefits and comply to all current laws
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

Thông tin khác

Số lượng
1
Nơi làm việc
Thành Phố Đồng Hới - Quảng Bình
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Buồng phòng
Vị trí
Trưởng ca/ Giám sát
Cập nhật
22/11/2024 18:04