HR Operations cum Total Reward Manager

• Be accountable for the service performance and operational efficiency and effectiveness of the local HR Shared Services team, processes and systems (70%)
• Work closely with Head of HR to design and implement total rewards programs to support employee attraction, retention, and development at Triumph International Vietnam (30%)
Payroll management:
• Capture all data required in order to calculate payroll data for all employees - new starters, leavers, absences, overtime, sickness, contractual changes, bonuses, commissions, expenses etc.
• Perform pay runs as specified and agreed in the annual payroll calendar
• Produce and distribute payslips
• Troubleshoot payroll errors and make system corrections as needed
• Manage necessary bank transactions, as well as tax and social insurance payments
• Reconcile net payroll, tax funding, third party payments and general ledger postings
• Manage year-end reconciliations and provide necessary reports for Finance/ external parties to ensure operational compliance
• Be responsible for maintaining and updating all payroll processes
• Deal with employee salary, time management and payroll related queries
• Be responsible for all reporting from payroll in line with HR, Finance and other business requirements
HR administration:
• Provide a professional, end-to-end, HR Administration service to support employee lifecycle procedures and processes that are considered as adding value, measurable, directly tied to business objectives and aimed at increasing employee success and satisfaction
• Manage changes in employee data: update relevant systems and maintain employee files in accordance with Data Protection regulations - be accountable for meeting all compliance requirements of local HR transactional services and processes
• In line with our ambition to be an employer of choice, administer employee benefits, health insurance, life assurance and pension schemes: enrol/ remove employees, check eligibility, calculate deductions/ premiums, make payments to providers/ retirees
• Oversee time, attendance and leave administration according to local legal and system requirements - monitor compliance, process illness and accident data so that appropriate payroll adjustments can be made and any relevant authorities are notified
• Monitor and control system interfaces (payroll, time management, HRIS, etc.)
• Produce reports required to meet auditor and legislative requirements
• Prepare all documentation: offer letters, contracts, amendments, reference letters
• Manage employee requests - ensure that all advice provided is consistent, aligned with business principles, policies, procedures and current local legislation
• Create and maintain procedures, policy manuals, employee handbook, an FAQ knowledgebase and other reference materials to assist in answering employee/manager inquiries and resolving issues
• Support annual HR processes according to the global HR Strategy: Talent Management, Performance Appraisals, Salary & Bonus Review - work closely with global HR Centers of Excellence and local HR Business Partners on issues that require the involvement of the HR Shared Service Centre team
• Act as a sparring partner for local stakeholders: HR Business Partners, Finance, line managers - provide regular and ad-hoc analytics and recommendations
• Collaborate with internal legal / compliance / tax teams or external third parties for advice and decisions on how to interpret local legislation/ regulations/ policies
• Conduct a regular review of local HR policies & procedures, benchmarking them against the market/ talent competitors and ensuring that they reflect legislative and business changes - stay up-to-date on trends and developments within functional area of expertise, constantly research and use best practices of similar and successful companies
Team management & leadership:
• Act as a role model for team members, coaching and developing them, identifying talent and making sure the team has the correct skills to deliver a high quality service, meet objectives and reach their maximum potential
• Develop, plan and deliver team induction and ongoing training
• Plan resource needs, prioritise and manage workload distribution/ allocation of tasks - ensure that there is a back-up for key tasks
• Cascade information from global/ regional HR/ SSC and Management to the team and be accountable for escalations when necessary
Project management:
• Undertake specific HR projects, supporting the global/ regional SSC HR teams and the business to continually look for process improvements and streamlining opportunities
• Provide effective project planning and ensure project delivery on time and to the required standard
Total Rewards
• Conduct analysis, external benchmarking to understand positioning of the company compensation and benefit in the market
• Identify opportunities to enhance compensation & benefits scheme to support business requirements, employee attraction, retention and development.
• Work closely with Head of HR Vietnam and Corporate HR team to design, improve compensation & benefits programs, and coordinate with related stakeholders for implementation.