HR & People Operations Manager

A. Overall Purpose Of The Job The HR & Operations Manager is responsible for leading and managing the people agenda for Aspire Vietnam, partnering closely with the CEO and Management Team to ensure the organization has the right people, capabilities, culture and HR practices to support current business performance and future growth.
The role owns the effective delivery of HR operations while proactively advising management on talent acquisition, performance, development, engagement, retention, workforce planning and employee matters.
B. Key Responsibilities
Leadership & Role Expectations The HR & People Operations Manager is expected to act as a trusted people partner to the CEO and Management Team, with strong ownership of the overall people agenda in Vietnam.
The role is expected to:
Take ownership and act proactively, identifying people, organization and talent matters before they become business issues, rather than operating only on requests.
Provide sound and independent HR advice to the Country Head and Managers, balancing business needs, employee considerations, Company policies and compliance requirements.
Understand the business and its priorities, and translate them into practical workforce, talent, performance and engagement actions.
Drive talent quality and development, including identifying high-potential employees, succession needs, capability gaps and appropriate development actions.
Maintain a strong pulse on the organization, including employee engagement, morale, retention risks and emerging people issues, and recommend timely actions where appropriate.
Hold managers accountable for people management, while providing them with the appropriate HR guidance, tools and support.
Demonstrate high integrity, sound judgment, confidentiality, ownership and a solution-oriented mindset in handling both day-to-day and sensitive people matters.
Talent Acquisition, People Management and Employee Engagement
Refine and create processes, bringing in best practices in recruiting, hiring and onboarding, creating efficient measurements for tracking and driving continual improvement. Provide effective sourcing and recruitment support within the targeted timeframe.
Run assessments for vacancies. Assists the relevant line manager in designing job descriptions for the vacant role and mapping the relevant competencies.
Ensure all hiring policies and procedures (i.e. any legal and regulatory requirements) are adhered to.
Manage onboarding and offboarding processes including the Company assets supply and collection, including HR induction and orientation for all employees.
Provide HR administration support covering but not limited to workplace safety, regulatory reporting, personal data protection matters, Visa and Work Permit, disability and training administration etc.
Create and maintain employment files with all required documentation per local regulations, and ensure HR compliance during internal and external audits, including ISO 9001, ISO 27001, and PCI DSS standards.
Maintain employee records and procedures for controlling personnel transactions and reporting personnel data for new hires, active employees and terminations.
Manage end to end payroll process including statutory and regulatory payments / submissions to local authorities. Review and check operations attendance record before processing monthly payments.
Oversee employee compensation and benefits administration, includes employee queries related to payroll, insurance and employee welfare matters.
Provide guidance and support on developing and delivering employee retention plans.
Produce HR staffing metrics and dashboards to support HR processes including absence management.
Manage HR data in a timely manner while adhering to confidentiality requirements of data.
Manage system updates on all HR-related programs, payroll system, leave system, etc.
Work with Managers to ensure a proper performance improvement plan is in place to manage employee performance issues.
Identify training needs for business units and individual employees and facilitate the development of internal and external programs and training initiatives to support employee success.
Facilitates the annual performance management process to ensure that employees' level of performance meets current and future standards through objective setting, mid-year reviews and year-end reviews
Properly manage involuntary termination processes to comply with any local regulatory requirements.
Works with the Compensation & Benefit to ensure proper benefit offers and administration in the country.
Assists in HR Communications and company events
Advice the CEO on creating efficiencies in a C&B budget-conscious manner.
C. Job Profile
Qualifications
Demonstrated ability to operate independently, challenge constructively, make sound recommendations and take ownership from issue identification through to resolution.
10 years administrative and HR experience required
Call Center experience preferred
Working knowledge of HR practices and principles of employment law required
Experience in managing in-house payroll system
Demonstrates exceptional interpersonal skills
Excellent verbal and written communication skills
Demonstrates a high level of professionalism and strong work ethic
Exercises discretion and interpersonal judgment when handling sensitive and highly confidential information.
Highly self-motivated and able to work independently and within a team
Must possess entrepreneurial spirit and "can do" attitude
Required Languages:
Good spoken and written English language skills
Travel Requirements:
Not required