ICT Associate

All interested candidates should download and complete an IOM Personal History Form from the IOM Viet Nam website at [protected info]
Completed applications, including IOM Personal History Form, application letter, and copies of diplomas and certificates, recommendation letters, etc. may be delivered to the IOM Mission Office in Hanoi at 304 Kim Ma, Ba Dinh dist., Ha Noi or submitted electronically to mail referring to this Vacancy Notice's Position Title.
IOM only accepts profiles with IOM Personal History Form duly completed.
ORGANIZATIONAL CONTEXT AND SCOPE:
Under the overall administrative supervision of the Head of HAP Hanoi and the direct supervision of the IT Specialist, the successful candidate will be responsible for the carrying-out the following duties and responsibilities to contribute to the transformation of the information system through automation processes and dematerialization in relation to the Migration Health Assessment Centre in Hanoi, Viet Nam.
RESPONSIBILITIES AND ACCOUNTABILITIES:
Under the overall administrative supervision of Head of HAP Hanoi and direct technical supervision of IT Specialist, the ICT Associate is responsible for implementing the following activities:
• Support the administration and monitoring of local services, systems, networks, and data; analyze and correct performance problems of network, systems, and applications and recommend solutions to enhance functionality, reliability, and/or usability. Ensure availability of information and systems with the proper management, monitoring, and troubleshooting of the backup system;
• Provide end-user support and resolve all ICT issues timely and appropriately via email,
telephone call, and/or in person; take ownership of users' problems and be proactive when
dealing with users' issues and escalate to Global User Support (GUS) and supervisor when
necessary and accordingly to identified priority levels;
• Keep secure all IT components and timely patched, including applications, computers,
network devices, CCTV systems, access controls, mobile phones, telephone systems, etc.
Administer and monitor systems and workstations supporting ICT-related tasks such as patch management, antimalware, disk encryption with Bitlocker, and secure and compliant configuration of computers and mobile phones with Intune;
• Provide technical support to corporate applications and ICT standard software (e.g., Office365, SAP, Oracle, Migrant Applications, Internet security, Mobile Applications, Intune,
and Bitlocker);
• Support the response with eventual security incidents affecting the local IT components,
users, and applications.
• Monitor the effective utilization of communication equipment and support technical requests, interacting with local and remote users to provide assistance and troubleshooting, including support with computers, applications, telephones, printers, scanners, PBX telephone systems, mobile phones, etc.
• Assist with the monitoring and troubleshooting of workstations, LAN, and WAN equipment (e.g., Cisco Meraki, Cisco ASA Firewall, switches, Wi-Fi access points, Microsoft Intune, PBX telephone systems, and antimalware systems);
• Provide end-user training both as a technical support person in general and as a trainer for corporate applications and business processes. Provide guidance and training to junior ICT colleagues as needed;
• Produce and maintain relevant documentation and reference materials, including (but not limited to): ICT asset and software inventory, infrastructure diagrams, security
documentation, etc. Recommend equipment and software replacements in a timely manner following the ICT asset lifecycle standards;
• Participate in ensuring quality and continuous improvement measures following internal ICT Standards, Guidelines, Policies, and other frameworks (e.g., NIST);
• Perform such other related duties as may be assigned.