IELTS CD Admin Team Leader

IDP Education

Địa điểm làm việc: Hà Nội

Hết hạn: 02/09/2023

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

giáo dục

Mô tả công việc

• Responsibility for the full cycle of operations of CD (computer-delivered) IELTS tests.
• Computer-delivered IELTS capacity planning and management based on market demand
• End-to-end Computer-delivered IELTS process control, workflow improvement and quality assurance
• Overall accountability for onsite Computer-delivered IELTS delivery quality and security
• Handle emergencies on the test day to ensure service continuity and work with Test Centre Manager on service recovery when needed
• Act as key contact point with stakeholders for technical issues and troubleshooting
• Liaise with other functional teams to build up freelance Test Day Personnel pool and improve examiner rotation system for Computer-delivered and Paper-based IELTS capacity expansion
• Work with Test Centre Manager, CD IELTS Specialist and IELTS Operations Manager to ensure smooth business transformation on the local level

Yêu cầu

• Experience - Minimum 4-5 years in Customer Care/Operations/Administration (Ability to work in a busy operation environment offering high standards of Customer Care is a plus), have experiences in leading/management team or junior staff
• Experiences or having sense in handling computer/IT issues will be a plus
• Competent communication skills (in both Vietnamese and English - IELTS 6.5 or above)
• Integrity - being honest, confidential and ethical.
• Proficiency in using M.S Office (Word, Excel, PowerPoint, Outlook)
• Attention to detail - being careful about details and thorough in completing tasks.
• Dependability - being reliable, responsible, multi-task, and handle tasks under high pressure.

Quyền lợi

13th month payment, Bonus Annually
15 days annual leave and 10 days of sick leaves
English Training scholarship for staff and family at ACET. Staff development & training abroad.

Thông tin khác

Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Hành chánh/Thư ký, Giáo dục/Đào tạo, Cấp quản lý điều hành
Lĩnh vực
Giáo dục/Đào Tạo
Kỹ Năng
Admin Task, Operation, Admin IT, Administrative Office, IT Admin
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh