IELTS Operations cum Admin Specialist

• Responsibility for the full cycle of operations of CD (computer-delivered) IELTS tests
• Responsible for launching new CD IELTS labs and maintaining stable and standard operations of the lab rooms
• Liaise with CD IELTS Team Leaders and Test Centre Managers for Computer-delivered IELTS capacity planning and management based on market demand
• End-to-end Computer-delivered IELTS process control, workflow improvement and quality assurance
• Handle emergencies on the test day to ensure service continuity and work with Test Centre Managers and Team Leaders on service recovery when needed
• Technical management of CD IELTS labs across the country; Act as key contact point with stakeholders for technical issues and troubleshooting
• Work with IELTS Operations Manager, Test Centre Managers and CD IELTS Team Leaders to ensure smooth business transformation on the local level
• Support CD IELTS team in different aspects of test delivery.
• Train and coach CD IELTS team members to improve staff's skills in handling technical issues
• Issues/processes are documented to facilitate best practice sharing and learnings.