Responsibilities
1. Planning
- Weekly SNS planning
- Monthly Re-sales Planning
2. Training and Development
- Conduct Workshop/Training for TA and Admission team
- Observe TA and have the plan to improve weak TA
- Admission Officer and TA Development
- Monitor and train Admission team to make sure they follow ILA policy
3. Property management
- Maintain the building in proper conditions: tidy, clean and safe
- Maintain all facilities and equipment in proper conditions: clean, safe and workable
4. Risk management
- Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management and handling problem.
- Manage all safety at centre
5. Inventory
- Responsible for appropriate forecast and ordering of materials for centre use
6. Course administration
- Monitor all preparation and course delivery process
- Monitor ILA customer care process
7. Class schedule
- Work closely with sales and care team to open class and assign students in class
- Work close with sales and care team to forecast new classes
8. TA management
a. Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction
b. Scheduling
- Scheduling for TA
- Supporting Tasks
- Taking class when requested
- Doing cover absent when requested
- Smart Scheduling
c. Remuneration
- TA Salary/Scale
- TA Contract
- TA Excellent Award
- Leave and Termination
d. TA Performance management
- Observation: conduct, corrective action
- Working location:
+ 321 Cộng Hòa Phường 3 Quận Tân Bình Thành phố Hồ Chí Minh
+ Tầng 5, Hùng Vương Plaza, 126 Hồng Bàng Quận 5 Thành phố Hồ Chí Minh
+ 121 - 123 Nguyễn Thị Thập, Khu Đô Thị Him Lam Phường Tân Hưng Quận 7 Thành phố Hồ Chí Minh
- Working time: rotate shift.
Skill Requirements
- Leadership/ownership
- Management skills
- Team building and Communication skills
- Problem-solving skills
- Training and coaching skills
- Well-organized and detailed management
Required Experience
- Prefer 02 years of working experience in a foreign company and in-service product
Required Education and qualifications
- Prefer working experience in an educational organization
- University graduated
- Ability to work independently and as part of team
- Fluent in both English and Vietnamese
Benefits
- Competitive salary
- Insurance fully provided
- Private insurance will be provided for official staff
- Discount up to 90% on English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulations.
- Chances for promotion and transfer
