Implementation Specialist - Enterprise Software DAM

Serving as a technical consultant, the Implementation Specialist is responsible for the successful implementation of customized software environments for our clients. This role is both technical and client-facing.

Essential Functions:

• Assists clients in translating their specific requirements into functional workflows in Cortex.
• Troubleshoots software-related problems that occur in client environments.
• Provides guidance to clients with respect to technical best-practices and recommendations for workflow improvements.
• Serves as a client advocate, seeking to provide white-glove service and solutions.
• Creates, and advocates for, enhancements to Cortex that improve the user experience for both clients and Implementation Specialists.
• Takes a proactive approach in seeking to improve existing implementation processes by increasing speed, efficiency and client satisfaction
• Performs client training in both general Cortex functionality and client-specific customizations.

• A Bachelor's Degree or related experience.
• Experience implementing enterprise software.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills in English.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.
  

Department: Implementation

Reports to: Implementation Team Lead / Head of Implementation

You would love to work and find those values with us:

• Flat structure and distributed decision making: We also allow each employee to directly weigh in on our priorities.
• Transparency: We value transparency, openness and accountability, whether it is with our customers or internally.
• Meritocracy: Employee's recognition and advancement is based purely on their individual and collective achievements.
• Deep work: We do everything we can to let you focus deeply on your work.

Our benefits include:

• Attractive salary package
• 100% Gross Salary in the probation period.
• 13th-month salary.
• 18 days of annual leaves (cashback allowed if not used)
• 4 days for an oversea company trip.
• Multiple allowances (Lunch, Gym, Parking, Birthday/Tet/Wedding voucher... ).
• Full social, healthy, and unemployment insurance.
• Premium healthcare insurance for you and coverage for 1 extra family member.
• Monthly team-building activities (Bowling, Go-Kart, Candle Handmade workshop....) and special celebrations on Autumn Festival, Halloween, Christmas, Tet, ...
• Monthly happy lunch and daily happy hours with free snacks, soft drinks, fruit, and coffee.
• Sports activities (PlayStation 5, Badminton, Football,...)