implementation Specialist (remote | night shift)

Advesa Digital Solutions

Địa điểm làm việc: Hà Nội

Hết hạn: 24/05/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Tới 35 triệu

Loại hình: Toàn thời gian, Làm việc từ xa

Chức vụ: Nhân viên

Kinh nghiệm: 2 năm

stakeholders english wordpress phần mềm

Mô tả công việc

Key Responsibilities:
Account Management & Client Relationship:
Foster strong, long-lasting relationships with North American clients, serving as their primary contact.
Efficiently guide new clients through the onboarding process, ensuring they understand our offerings and the value that our products bring to their business.
Regularly review and analyze customer accounts and usage to identify potential for upselling, cross-selling, and improvement.
Customer Experience & Satisfaction:
Proactively collect customer feedback to assess satisfaction levels and service effectiveness.
Address and resolve customer issues promptly, maintaining high satisfaction standards.
Work closely with sales, product, and support teams to ensure a cohesive approach to client needs.
Develop strategies to improve the onboarding process, enhance overall customer experience, and foster loyalty.
Reporting & Analytics:
Regularly report on account status, including challenges, successes, and opportunities, to internal stakeholders.
Utilize CRM software and data analytics tools to track and analyze customer interactions and trends.

Yêu cầu công việc

Bachelor's degree in Business Administration, Sales, Marketing, or related field.
Minimum 2 years of experience in account management, customer service or related fields.
Fluency in English and familiarity with North American business culture.
Exceptional interpersonal, communication, and problem solving skills.
Proficiency in CRM software and Microsoft Office Suite.
Wordpress experience is not necessary, but is preferred.
Outstanding presentation and public speaking skills.
Ability to work cross functionally
Proven ability to identify and capitalize on client opportunities within an account management context.
Strategic thinking and adaptability in a dynamic environment.
Willingness to work permanent night shifts to align with North American business hours
Available to work in Pacific Standard or Eastern Standard time zones (about 11pm - 7am VNT)

Quyền lợi được hưởng

Competitive salary with commission and bonuses.
Overnight pay premium
Opportunities for professional growth and career advancement within the company.
Chance to work in an international team and professional working environment
Supportive team environment with a focus on shared success.
Office allowance and free drinks (coffee, tea, snack ...)
Premium health insurance package
Vacation leave up to 22 days per year
Free English class for everyone 2 lessons per week
13th-month salary bonus

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
2 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Nộp hồ sơ liên hệ

Advesa Digital Solutions

Giới thiệu công ty Xem trang công ty

We're a collaborative group of driven and enthusiastic individuals who all share the mindset of "growth with innovation". Be part of a fast-paced environment designed to generate productivity, creativity, and a ton of fun! We value growth not only as a company and team but also as individuals. Promote your professional growth amongst a multidisciplinary team at the top of their fields and push your own limits. Be an integral part of some of the most ambitious projects and deliver world-class client experiences. WHY YOU'LL LOVE WORKING HERE: # Development opportunities: Working, learning and developing with colleagues that are talented, passionate and idealistic Participate in training programs such as customer service, leadership and English language. Get advice about developing your capacity and career. An opportunity to work abroad in our other offices. # Remuneration: Competitive salary Performance review: 2 times/year Lunch allowance # Health care: Social insurance, health insurance, unemployment insurance under insurance law. Full health insurance coverage. Annual health check-up at a prestigious hospital. # Multinational culture: Global working environment, multinational culture, respect for personal development, fairness and encouragement of creativity to create "awesome" values for companies & the world The company members are friendly, open, sharing, helping each other overcome all difficulties in work and life # Rich utilities: Free drinks at the company's dining area. Free use of all valuable books at the company's library. Advesa has built a huge library of books, multilingual, multi-disciplines and careers that are always available to its members. Modern equipment, ready to serve employees anytime, anywhere If you want to be part of something bigger-part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you! We thank all interested applicants; however, only qualified candidates will be contacted. Please submit your C.V. in English.

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