Import Documentation Staff (Nhân Viên Chứng Từ Hàng Nhập)

• Receive and verify documentation from agents to ensure accuracy and compliance.
• Manage cargo handling processes, filed manifests, including FCL and LCL cargo.
• Input revenue/cost into the system, check and confirm costs to the agent, issue Debit/Credit Notes for customers/overseas agents, and handle internal data entry
• Collaborate with carriers to obtain Electronic Delivery Orders (EDO), check and track telex releases
• Send arrival notice, EDOs, and debit notes to customers promptly.
• Manage cargo handling processes, including FCL and LCL cargo.
• Ensure customer satisfaction and provide feedback to customers in a professional manner
• Correspond with other sections and finish other tasks as assigned by the leader.
• Communicate effectively with internal teams and external partners to resolve any issues.