Import Operations Staff

• Receive and verify import documents SEA.
• Communicate with customers, shipping lines/coloader, and overseas agents; monitor import shipment status.
• Submit import manifest, send Arrival Notice (AN) to customers, issue Delivery Orders, and prepare all related documents such as issuing invoice/debit/credit notes to customers and overseas agents; proficiently handle import operations on EWMS.
• Monitor monthly payments to trucking companies and other vendors.
• Coordinate with other departments (Customs, Transportation, Field Operation, etc.) to process shipments based on required services for customs clearance and trucking. Communicate and follow up with partners, carriers, and customers; complete all documentation and update shipment progress until completion and customer satisfaction.
• Regularly update customers on the status of ongoing import procedures.
• Handle and resolve all arising issues related to shipments promptly and keep management informed.
• Responsible for preparing reports related to assigned duties for the supervisor/manager.
• Perform tasks assigned by the CS Korean & Team lead.
• Detailed job responsibilities will be discussed during the interview.