In-room Dining Order Taker

The IRD Order Taker shapes the in-room dining guest experience through clear communication, attentive listening, and confident coordination. This role ensures guests feel understood and supported from the first interaction.
Responsibilities
Guest Experience and Service
• Answer in-room dining calls with a calm, warm, and professional tone
• Listen attentively to guest requests and confirm details to ensure accuracy
• Take ownership of guest requests and actively seek solutions when needed
• Communicate clearly to ensure guests feel confident and cared for
Operational Readiness and Service Standards
• Accurately enter orders into approved systems and confirm details prior to processing
• Coordinate with kitchen and service teams to support timely preparation and delivery
• Ensure order details are communicated clearly to support the guest experience
• Apply food safety and hygiene awareness when handling in-room dining coordination
Use of Systems and Tools
• Use approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate orders, clear communication, and personalized guest experiences
Working Together
• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and deliver a seamless guest experience
Professional Standards
• Arrive punctually for every shift, prepared and ready to deliver exceptional guest experiences
• Maintain a polished appearance, confident posture, and professional demeanor throughout service
• Participate actively in daily briefings and training sessions to strengthen consistency, confidence, and guest engagement
• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues
Other Responsibilities
• Attend all briefings, meetings, and trainings as assigned
• Report for duty on time, wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel