POSITION: Growth Operations Team Leader
Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?
Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!
WHO WE ARE:
Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services,
digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.
In 2021, Innovature BPO was proudly recognized the "HR Asia Award, one of the best places to work for in Asia". In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we've cultivated. We're committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.
For more information about us, please access [protected info]
WHAT YOU WILL BE DOING:
Own the operating machinery behind Innovature's growth: the systems, data, processes and market intelligence that take a prospect from first touch to signed contract. The role exists so that sales and
marketing leaders can make decisions on reliable numbers and current market insight, proposals and contracts go out fast and consistently, and the company has a clear view of its market.
Pipeline and CRM ownership (30%)
- Own the CRM as the single source of truth: data model, stages, definitions, hygiene rules and user adoption.
- Run the weekly pipeline review pack; flag stalled deals, coverage gaps and forecast risk.
- Triage and assign every inbound lead to the appropriate sales associate based on service line, market, deal size and capacity; ensure first contact within SLA and follow up on unworked leads.
- Maintain lead qualification criteria, routing rules and SLAs between marketing and sales.
Growth reporting and analytics (20%)
- Build and maintain the growth dashboard: lead-to-deal funnel, conversion by stage, cycle time, win/loss, cost per lead and per deal, pipeline coverage vs. target.
- Deliver a monthly growth performance review to the CEO with insights and recommended actions, not just numbers.
- Run structured win/loss analysis on every closed deal above an agreed threshold.
Proposal, pricing, contract and RFP support (20%)
- Support the BD team on RFP/RFI responses (BD owns the overall process and client relationship): supply standard content, case studies and pricing models from the library, help assemble and format the response document, track internal deadlines and run a final quality and consistency check before submission.
- Maintain the proposal template library, case studies and standard pricing models; ensure every proposal is on-brand and commercially reviewed.
- Support pricing analysis for new service lines and renewals.
- Prepare client contracts (MSA, SOW, service schedules, NDAs) from approved templates once commercial terms are agreed; coordinate legal and finance review, track redlines and versions, and manage the signature process through to a fully executed contract stored in the CRM.
- Maintain the contract template library and a register of executed contracts, renewal dates and key commercial terms.
Industry research and market intelligence (20%)
- Maintain a living view of the BPO/outsourcing market: industry trends, pricing benchmarks, competitor positioning and service offerings, regulatory and technology shifts (AI-enabled outsourcing, automation, data-privacy rules) in target markets (US, UK, Australia, Hong Kong, Singapore).
- Build and maintain target-account intelligence: ideal client profile, industry segments, account lists, buying triggers and decision-maker mapping to feed sales and marketing.
- Produce a quarterly market intelligence brief for the CEO and leadership team with implications for positioning, pricing and service development.
- Monitor analyst and industry sources (Everest Group, Gartner, ISG, SSON, HFS, IAOP) and distil what matters for Innovature.
Marketing operations (10%)
- Run campaign execution infrastructure: automation platform, lists, tracking, attribution, landing pages.
- Ensure every campaign has defined targets, tracking and a post-campaign review.
Team leadership (5%)
- Hire, coach and set objectives for the growth operations team; ensure documented processes survive turnover.
WHAT WE ARE LOOKING FOR:
Must have:
- 5+ years in sales operations, revenue operations, marketing operations or business operations, with 2+ years leading a small team.
- Hands-on CRM administration (HubSpot, Salesforce, Zoho or similar) and marketing automation.
- Strong analytical skills: comfortable building funnel and forecast reports in Excel/Google Sheets and BI tools (Power BI, Looker Studio).
- Experience supporting proposals or RFPs in a B2B services environment (content, formatting, quality control, deadline tracking).
- Experience preparing and administering B2B service contracts (MSA/SOW) and working with legal and finance on review and execution.
- Demonstrated market or competitor research experience: has produced industry analysis, benchmarks or account intelligence that shaped commercial decisions.
- Fluent written and spoken English; Vietnamese fluency.
Nice to have:
- B2B outsourcing, professional services or SaaS background.
- Has experience working for companies selling into or servicing US, UK, Australian or Hong Kong clients.
- Process improvement or project-management certification (Lean Six Sigma, PMP, PRINCE2).
- Familiarity with outsourcing industry research sources (Everest Group, Gartner, ISG, HFS) and B2B research tools (LinkedIn Sales Navigator, ZoomInfo, Apollo or similar).
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary
- 13th month Tet bonus & bi-annual performance bonus
- 12 Annual Leaves + 2 Sick Leaves + 1 Birthday Leave
- Annual salary review
- Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An open culture that spurs creativity, innovation, and inclusivity
- Diverse activities to foster relationships, including company trips, year-end party, employees' birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)
WORK LOCATION: 159C De Tham, Cau Ong Lanh Ward, HCMC
WORKING HOURS: 9AM - 6PM (Mon-Fri)
We welcome talents to apply by Clicking "APPLY" button below
At Innovature, we are proud to be an equal opportunities employer.
We believe in making decisions about our employees' careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.
Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.
Find out about our company's life here:
Youtube: innovatureconsulting1685
Fanpage: [protected info]
Tiktok: @lifeatinnovature
Linkedin: innovature-consulting