[India] Guest Relation Associate

CÔNG TY CỔ PHẦN PIZZA 4P'S

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 14/08/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

WHAT YOU WILL DO:

· GSA as a central point of contact for guest inquiries and requests.

· Providing Information and Support:

- Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.

- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers.

- Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.

· Enhancing Guest Experience:

- Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.

- Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.

- Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.

Responsibilities:

· Responsible for all Guest communication via web, email, and phone

· Communication with other departments to ensure positive Guest experience

· Complete the best working processes with the system, exploiting information specific to guest needs.

· Ensure information transmission is sufficient, accurate, and exceeds guest expectations

· One Touch Guest communication in resolving issues

· Ensure the transmission of 4P's core values to guests through operation information: COMPASSION - AUTHENTICITY - KAIZEN - OMOTENASHI

WHAT IS YOUR BENEFITS?

- Competetive salary + KPI Bonus

- Discount policy of 40-50% on 4P's products and services for internal employees.

- Support staff meals in during working shift

- Insurance as regulations

- Working environment with many advancement opportunities

- Annual leave, Sick leave, Casual leave

WHO YOU ARE:

· Communication in English

· Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 9AM - 10PM) and according to Manager's arrangement; not OFF on Friday, Saturday, Sunday, and holidays

· Endure the high pressure, information & job skills will be trained

· Working in a team/Problem solving

· Empathy/Organization & Flexibility/Patience

· Listening capacity/Adaptable to work with new systems

· Basic computer knowledge

Thông tin chung

Ngày hết hạn: 14/08/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Pizza 4P's arose from a desire to bring people peace and happiness, two of the most fundamental aspects of modern life. The term "Pizza 4P's" translates to "Pizza for Peace," with the ultimate goal of making the globe smile for peace. We all deserve genuine smiles, pleasure, and a peaceful life.
Apart from delivering worthy meals made from sustainable resources, we want to encourage mindfulness and inner calm in our guests. We strive to make a significant contribution to peace and happiness, one smile at a time.

Currently, we are opening many positions to find candidate who can share and pursue the same goal with us. If you are looking for an environment where you can show your talent and passion in a global scale, this is the place to be!

MORE ABOUT US:
Pizza 4P's Website: pizza4ps.com/
Pizza 4P's Facebook Page: facebook.com/Pizza4Ps
Pizza 4P's Foody Reviews: foody.vn/ho-chi-minh/pizza-4p-s
Pizza 4P's Tripadvisor Reviews: goo.gl/Lnukw
Pizza 4P's New York Times Article: goo.gl/jQaCxC

Quy mô công ty

Từ 101 - 500 nhân viên

Chia sẻ: