Mô tả công việc
Act as Unified Communication Support engineer, the position is responsible for implementing and maintaining the Avaya Unified Communication.
Manage and delivery Avaya Unified Communication implementation ontime.
Oversee the entire project/product development process - from start to delivery.
Participate in workshops, meetings, discussions.
Prepare technical project document for Avaya Unified Communication system.
Fulfil End user MACD request within Committed Timeline.
Performs analysis and diagnosis of Complex Voice Networking problems.
Managing vendor's activities.
Managing all incident and troubleshooting Avaya Unified Communication system
Support End user enquiry.
Yêu cầu
English proficiency.
At least 5 years' Experience with Avaya Unified Comms
Knowledge with following Avaya component
Communication Manager
System Manager
Session Manager
IX Messaging
Avaya Aura Device Services
Session Boarder Controller
Element Management System
Avaya Media Server
Application Enablement Service
G450
Avaya Contact Recorder Advance
Work Force Optimization
Call Management System
IX Workplace
Experience in complex project involving the above list component.
Experience in BAU Operation
Ability to grasp complex design concepts quickly and understand.
Client-facing skills to include cross-functional influence, external and internal consulting/partnering.
Ability to translate technical issues into understandable business language for end users.
Generate standard project documentation including Low level design, Network Diagrams, WLIs, etc.
Ability to troubleshoot implementation problems
Quyền lợi
Friendly, professional, and dynamic working environment.
Modern and well-equipped facilities and tools.
Opportunities for training, development, and career advancement.
Bonuses include a 13th-month salary, quarterly bonuses, performance bonuses, and company-wide business result bonuses.
Annual leave of 12 days, company outings, team building activities, and engaging experiences with various interests, professional, and sports clubs.
Comprehensive insurance: Health insurance, Social insurance, Unemployment insurance, and periodic health check-ups.
Exclusive PNC Care insurance policy for Phuong Nam employees.
Other benefits: In accordance with Vietnamese Labor Law and the company's financial policies.
Official employment under Phuong Nam Telecommunication Services Co., Ltd. (Exclusive partner of FPT Telecom).
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: FPT Tân Thuận 2, KCX Tân Thuận, Quận 7, Quận 7
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 19:00)