Infrastructure Operations Support

Công Ty TNHH Bosch Global Software Technologies

Địa điểm làm việc: Hà Nội, Hồ Chí Minh

Hết hạn: 02/09/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Provide IT infrastructure support for customers on client server applications and issues on Premise.
Lifecycle Management of all Solution Elements (Update Server, Add-ons,....)
Configure alerting to automatically inform about critical system states and review of log files
Monitor application services and server performance through system monitoring tools
Perform Actions to the running environment (Increase Resources, Add/Change Access groups,...)
ITIL based Incident Management in ticketing tool
Quality delivery of services committed to the customer as per defined SLA and KPI's
Maintenance support such as: Install, Configuration changes , Patch management (Bug-Fixes, Updates, Security Fixes)
Collaborate with support teams for network migration, firewall clearance, database support, application server backup and restoration
Create concise, professional technical documents .
Provide 8/5 support (Mon-Fri, 9h-18h VN time) and On Call readiness support during non-business hours.

Yêu cầu

Basic Knowledge about Windows servers and services
Version Dog Tool knowledge preferred
AV Scanner knowledge preferred
ITSM process overview
Knowledge about the incident, Problem and change process
Working experience in any ticketing tool
Good communication skill
Should co-ordinate and follow-up open tasks with different BD service teams and Plant teams

Quyền lợi

13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year

Thông tin khác

Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
IT - Phần mềm, IT-Phần cứng/Mạng
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
Công Nghệ Thông Tin, IT Operations, English
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ

Thông tin chung

Ngày hết hạn: 02/09/2023
Thu nhập: Thương lượng

Giới thiệu công ty Xem trang công ty

Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH. BGSW Vietnam has started its operations from 19th October, 2010 at E-Town2 in HCMC. Today, BGSW Vietnam has offices in both Ho Chi Minh city and Hanoi with more than 4500 currently working.

o HCM Office: Etown 2 Building, 364 Cong Hoa Street, Ward 13, Tan Binh District, HCMC

o HCM Office: OfficeHaus...

Quy mô công ty

Từ 501 - 1000 nhân viên

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