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Mô tả công việc
Perform opening and closing duties for each shift, and check on the same for waiters
Set trolleys and trays according to orders and standards
Accurately record and coordinate all orders delivery
Ensure clear and effective communication with the kitchen and other colleagues
Ability to understand guest needs
Ability to handle complaints
Ensure that hot food is maintained and delivered hot, and all cold items are delivered cold
Ensure that trolleys and tray are promptly removed from guest rooms and corridors
Knowledge of guest profile and special requests
Inspect, plan and ensure that all equipment is kept clean and organised
Check storage areas for proper supplies, organisation and cleanliness
Raise requisitions for additional supplies when needed
Assist in training of the team
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
Supervise the maintenance of service equipment
Monitor standards of guest facilities and services
Supervise functions
Perform other tasks as assigned by management
Yêu cầu
Diploma in Hotel Management, Food & Beverage, or related field.
2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.
Quyền lợi
At IHG, we provide you competitive benefits and comply to all current laws
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests wi
Thông tin khác
Số lượng
1
Nơi làm việc
Thành Phố Đồng Hới - Quảng Bình
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Ẩm thực
Vị trí
Trưởng ca/ Giám sát
Cập nhật
[protected info]:57
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thỏa thuận
