Internal Sales Team Auditor/Kiểm soát nội bộ Sales Team (Chinese & English)

Mô tả Công việc
请帮忙安排以下两名人员招聘1、销售支持专员(内审):岗位职责
销售业务合规内审:
负责快递、物流业务销售环节的日常内审与专项检查,识别业务操作中的违规及潜在风险;
重点审核异常低价、越权报价、违规折扣、特殊账期、异常合同条款、未授权业务承诺等情况;
检查销售业务是否按照公司价格、合同、授信、结算及业务审批制度执行。
销售行为规范内审:
对销售人员客户开发、报价、合同签署、客户维护、业务交接等行为进行合规检查;
识别虚假客户、虚假业绩、客户归属争议、抢客/撞客、违规承诺、利益冲突等不规范销售行为;
对销售人员违反公司制度、业务流程及职业行为规范的情况进行调查、核实与记录。
销售数据及异常业务核查:
定期分析销售价格、收入、货量、毛利、折扣、应收账款等数据,识别异常业务及高风险客户;
针对低毛利/负毛利、价格异常、业务量异常、应收异常等情况开展专项核查;
建立销售风险预警及异常业务跟踪机制。
问题整改与闭环管理:
对内审发现的问题形成审计报告及整改建议,明确责任部门、责任人及整改时限;
持续跟进整改结果,对重复发生及重大违规问题进行升级反馈;
定期总结典型违规案例,推动销售管理制度及业务流程优化。
销售合规体系建设:
协助建立和完善销售合规管理、业务内审及风险控制机制;
梳理销售业务风险点,建立销售内审检查清单及风险案例库;
配合开展销售合规培训和案例宣导,提升销售团队合规经营意识。
任职要求大学及以上学历,物流、市场营销、财务、审计、工商管理等相关专业优先;2年以上快递、物流、供应链、货代等行业工作经验,有销售管理、销售运营、内审、风控或合规经验优先;熟悉快递物流行业销售流程,包括客户开发、报价、合同、授信、结算、应收等业务环节;具备较强的数据分析、问题识别及风险判断能力,能够通过业务数据发现异常;原则性强,具备良好的沟通协调能力,能够独立推动违规问题调查及整改闭环;熟练使用Excel及常用办公软件,具备数据分析能力;具备良好的中文及英文沟通能力,能够使用中文、英文开展日常工作沟通及业务资料处理。
1. Sales Compliance Internal Audit:
Conduct daily internal audits and targeted inspections of sales activities within express delivery and logistics operations to identify non-compliance and potential risks;
Focus on auditing irregularities such as abnormally low pricing, unauthorized quotations, non-compliant discounts, special payment terms, unusual contract clauses, and unauthorized service commitments;
Verify that sales activities adhere to company policies regarding pricing, contracts, credit limits, settlement, and business approval processes.
2. Sales Conduct Internal Audit:
Conduct compliance checks on sales personnel regarding activities such as client acquisition, quoting, contract signing, client maintenance, and business handovers;
Identify irregular sales behaviors, including fictitious clients or performance figures, disputes over client ownership, client poaching or overlap, unauthorized promises, and conflicts of interest;
Investigate, verify, and document instances where sales personnel violate company policies, business processes, or professional conduct standards.
3. Sales Data and Anomaly Verification:
Periodically analyze data-such as sales prices, revenue, shipment volumes, gross margins, discounts, and accounts receivable-to identify anomalous transactions and high-risk clients;
Conduct targeted investigations into issues such as low or negative gross margins, pricing anomalies, volume irregularities, and accounts receivable discrepancies;
Establish mechanisms for sales risk early warning and the tracking of anomalous transactions.
4. Issue Rectification and Closed-Loop Management:
Compile audit reports and rectification recommendations based on audit findings, clearly defining responsible departments, individuals, and deadlines;
Continuously monitor rectification outcomes and escalate issues involving repeat offenses or major violations;
Periodically summarize typical cases of non-compliance to drive the optimization of sales management policies and business processes.
5. Sales Compliance System Development:
Assist in establishing and refining mechanisms for sales compliance management, internal business audits, and risk control;
Identify risk points in sales operations and develop internal audit checklists and a database of risk-related case studies;
Support sales compliance training and the dissemination of case studies to enhance the sales team's awareness of compliant business practices.