IT Application Support (PL/SQL)

The job holder is responsible for managing an application support team and ensure all applications in the organization are at good status to support business units. In addition, he/she also work closely with other relevant IT teams to do continuously application enhancement and maintain smoothly operation from time to time.
1. Enterprise application monitoring and support
• Monitor and do health check to ensure applications are in good status.
• Support applications to ensure timely fix when having issue.
• Co-work with other stakeholders with effective communication for effective application support, application/system optimization and continuous application/system enhancement.
• Continuously update knowledge on the company business processes and system workflows, biz insight and industry trend.
• Give valued recommendations and seek for possible solutions on cost and time manner to ensure applications are timely up-to-date (with new framework, security patch,...) and cooperate with IT operation to make sure smooth application upgraded.
2. Application quality assurance
• Ensure quality assurance for all applications delivered by both external and internal Application Development teams.
• Proactively assist users on testing systems/applications and follow up with timely delivery.
3. Team management and project management
• Effectively manage application support team
• Train up team members with good service mindset and can-do attitude
• Manage projects effectively per assignment to meet department goal.