IT Application Support Staff

1. Technical Support and Issue Resolution:
• Provide technical support for web and SaaS applications, troubleshooting and resolving user issues.
• Act as a liaison between end-users and development teams to ensure prompt and effective issue resolution.
• Document and maintain up-to-date records of application issues, resolutions, and processes.
• Provide IT helpdesk support to users, resolving basic IT issues, and escalating complex issues to appropriate teams.
• Provide training and support to users on software applications and systems.
2. Application Administration and Maintenance:
• Assist in the administration of CRM, DMS, and other systems, ensuring smooth operation and efficiency.
• Continuously monitor and analyze application performance, identifying areas for improvement.
• Participate in the testing and implementation of new application releases.
• Assist in the development and maintenance of the company's Intranet site based on Microsoft SharePoint Online.
3. Project Coordination and Collaboration:
• Gather requirements for new projects and collaborate with development teams
• Ensure projects are delivered on time and within budget.
• Work closely with other teams, such as sales and marketing, to align application systems with business objectives.
4. Continuous Learning and Technological Awareness:
• Keep up-to-date with the latest technologies and trends in application development and support.