IT Assistant

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Role Purpose
• To administer IT network infrastructure, providing reliable and consistent IT network operation and technical support to IT system of the British Council teaching centres (TC), and take a back-up role for the IT members.
• To be the key point of contact in regard to premises/ facilities problems occurring at the TC and work closely with the Business Support Services Assistant to resolve such issues timely and effectively.
• To ensure business support services are fully functional and to provide efficient, secure and timely outcome to the need of the British Council teaching centres' operation regarding to IT support services and premises/ facilities management.
Main opportunities and challenges for this role
Opportunities:
• Develop understanding of work in international cultural relations, especially between the UK and Vietnam.
• Develop technical skills and soft skills when operating standard IT support service systems
• in a professional working environment.
• Develop English skills from working and training courses.
Challenges:
• Working in a fast-paced environment, which requires high capability in dealing with multiple tasks, paying attention to small details, meeting deadlines.
Main accountabilities but not limited to the following:
Service and product delivery support:
Provide technical support to end users in office and classrooms:
▪ Build GTI computers and deploy software on classroom and office computers in compliance with Global IT Service standards.
▪ Install and rapair devices in office and classroom (e.g., computer, iPad, printer, audio and display devices...)
▪ Support users on how to use applications, fix issues with applications in compliance with Global IT Service standards (e.g., Office 365 applications, teaching applications, Exams applications...)
▪ Prepare and support IT team to maintain British Council IT equipment and software inventory for the branch including assets management and license records.
▪ Prepare and support staff on setting up and using telephone system or video conference system.
▪ Be the first point of contact point of contact between the teaching centre and the main office regarding premises/ facilities issues occurring to ensure such issues are resolved timely and effectively to avoid business interruption the teaching centre's operation.
Install and maintain information systems to minimize downtimes:
▪ Carry out daily/weekly/monthly checks for important devices to address and resolve issues in advance (e.g., Hyper-V servers, PABX, classroom computers, network devices, CCTV ...)
▪ Maintain full functionality of equipment in classrooms (computers, projector, tablets, Apple TV, video players, speakers, UPS, cables, etc.) to ensure continuity in teaching activities with minimal interruption.
▪ Ensure Front of House (FOH) and teaching centre back-office computers, printing system as well as other IT related equipment to be in good operation and ready to use and minimize interruption to business operations of the teaching centre.
interruption.
▪ Work with suppliers to install, maintain, troubleshoot information systems and security system (e.g., Cisco switches, router, Meraki Access Point, telephony system, CCTV, security access card system) to ensure the process are carried out following British Council standards.
Data protection:
▪ Manage device in compliant with the British Council's security standard on using, handling and disposing devices, update device inventory regularly.
▪ Support staff on how to work securely (e.g., working and sharing information on SharePoint, OneDrive)
▪ Coordinate with stakeholders to carry out annual penetration test for applications/systems.
Other important requirements of the job:
▪ The British Council Teaching Centre operates on Monday to Friday from 8.00 am - 9.30 pm and on Saturday/ Sunday from 7:30 am - 9.30 pm. All posts may be required to follow working pattern that include unsocial hours. The Branch IT Assistant post requires a working pattern that can cover for the evening time and weekends with priority to support teaching centre's operation.
▪ Work effectively with diversity as an essential and integral part of daily work and consistently meet the British Council's Equality-Diversity-Inclusion policy and Child Protection policy and standards in carrying out all internal and external duties.
▪ Manage information created and received in compliance with the British Council's information management standards, policies, the UK Data Protection Principles, and local legislation.
Role specific knowledge and experience
• 2-year experience in IT support/ IT Infrastructure/System Administrator
Role specific skills
• Proven experience in Windows client and Server systems, Domain Controller.
• Experience in ITIL (Server Management)
• Proven experience in Cisco switches and access point
• Experience in facilities/ premises management will be an advantage
Further Information:
Pay Band: 3/J (starts from VND 10,903,000)
Contract Type: 1-year fixed term contract with possible extension
Location: Hanoi, Vietnam
Requirements:
• Right to work in Vietnam
• Graduate in relevant field
• CCNA/MCSA/ MS Office certificates (Desirable)
Closing Date: Thursday, 02 September 2021- 23:59 Singapore Time (GMT +8)
A connected and trusted UK in a more connected and trusted world.
Equality Statement
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.