IT Business Analyst

A. Background and principal duties:

• The Technology Department of SPS Vietnam delivers and maintains software projects in the area of document processing. Our software is used by SPS Vietnam and SPS affiliates in Europe, the US, and Asia to process millions of documents per year from our end customers from various industries (finance, insurance, transportation, logistics, consumer, etc.).
• As IT Business Analyst (BA), you are part of the ITBA team and your main duty is to gather business requirements from SPS affiliates in Europe, the US, and Asia. Those requirements are first critically analyzed and improved to maximize business value. Then you work with developers, testers, and project managers to estimate effort, cost, and timeline. Once approved, you transfer the requirements to the developers.

B. Responsibilities:

Looking from the process side, the main responsibilities are:

• Gathering business requirements from SPS affiliates in Europe, the US, and Asia.
• Understanding and critically analyzing the requirements with the goal to simplify them and modify them so existing solutions can be reused as much as possible.
• Working with developers, testers, and project managers to estimate effort, cost, and timeline. Reviewing those estimates with our colleagues from Europe, the US, and Asia.
• Once approved, handing over the requirements to developers and testers.

Good requirements are the foundation of the success of every project. Therefore, we expect you to:

• Ensure scope/requirements are crystal clear (both when received from business and transferred to team), fully aligned/agreed with all stakeholders, and kept fully controlled (documented, tracked, not forgetting scope or allowing scope creep).
• Ensure scope/requirements are critically reviewed in order to increase business benefit while reducing complexity and effort to implement and maintain the software.
• Do your work as per quality and timeline expectations.
• Not just to pass on requirements but fully understand the purpose (what does the customer want to achieve) and based on that propose and discuss improvements.
• Be the contact point for internal teams and customers if there are scope issues/ misunderstandings. Take the lead to explain, clarify and get everyone aligned on what the scope/requirements are.
• Hold demo sessions, explain to stakeholders how we work, and support handover meetings once the software is implemented.

***Education:

• University Degree in Information Technology or related fields.

***Knowledge, skills, and experiences

• At least 2-3 years relevant work experience as an IT Business Analyst.
• Strong knowledge of business analysis methodologies and tools.
• Experience in agile software development and Jira.
• Experience in working with customers from Europe and the US.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Able to transfer clearly requirements to developers and testers.
• Strong logical thinker, so can challenge solutions from a business/customer point of view and ensure we deliver simple instead of over-complicated solutions.
• Experience in using BA visualization tools (e.g. BPMN, Visio).

***Soft-skills:

• Very strong English and overall communication skills
• Can build trust with customers and team.
• Reliable, responsive, focus on quality.
• Ambition to grow and develop. Do not afraid to fail once in a while.
• Able to withstand pressure (can be due date/ delivery of document and estimation).

Notes:

"By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.

1. Great Benefits:

- Competitive and performance-oriented remuneration system

- On-going training and development plan

- Promotion & bonus opportunities

- Private medical care for you and your family,

- Professional and challenging working environment.

2. Advance your career:

- We provide you with support to sharpen your skills and knowledge for further steps in your career path

- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.

3. Break your limits: The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

4. Go Global: The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.