IT Business Application Specialist

Job Purpose: The IT Operations Specialist is responsible for supporting IT operational activities, workflow implementation initiatives, and cross-functional coordination to ensure smooth execution of system-related operations and improvement projects.
I. Key Responsibilities:
(1) IT Operations & Project Coordination (40%)
• Coordinate daily operational activities related to IT systems, workflow enhancements, and operational improvement initiatives.
• Track project progress, follow up action items, and support timeline management for assigned IT operational projects.
• Coordinate with vendors, internal departments, and users to support implementation activities and issue resolution.
• Prepare meeting minutes, progress reports, and project tracking documentation.
(2) Workflow & System Support (40%)
• Support workflow implementation and operational process improvement initiatives.
• Coordinate user requests, issue tracking, and system enhancement follow-up activities.
• Assist in User Acceptance Testing (UAT), operational validation, and post-implementation support.
• Maintain system/process documentation, user guidelines, and operational records.
(3) Reporting & Information Management (10%)
• Prepare and maintain operational reports, tracking logs, dashboards, and internal records.
• Support information accuracy and documentation consistency across operational activities.
(4) Continuous Improvement & Communication Support (10%)
• Support process standardization and operational efficiency improvement initiatives.
• Coordinate communication among internal stakeholders to ensure smooth operational execution and timely follow-up.
* Working Relationship:
Internal:
• IT Planning Department
• Finance / Accounting Department
• HR&GA and other related internal departments
• Business users and related operational stakeholders
External:
• External vendors and service providers related to IT operations and workflow/system implementation
• Third-party partners for operational systems, workflow solutions, and communication platform support.