IT Engineer - help desk support

Mô tả Công việc
1. Perform day-to-day operation and maintenance e.g. installing, diagnosing, repairing, maintaining, and upgrading within the organization's desktop computing environment.
2. Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile and smart phones) related to desktop infrastructure, in accordance with the organization's policy and standards.
3. Implement new hardware to end-users including backup and transfer of end-user's data and files from old PC to replacement PC.
4. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
5. Maintain the organization's databases with up to date solutions and clear record of activities.
6. Identify, log, diagnose and resolve technical problems with software applications or network systems
7. Analyze and document common issues facing end-users to create solutions or manuals that users can implement/follow
8. Initiate potential changes and system improvements to present to supervisor for consideration and implementation.
9. Cooperate with existing vendors to evaluate the new technology that is available and make recommendations to supervisor on using that technology.
10. Provide a single point of contact for technical services and maintenance for users with varying levels of IT knowledge.
11. Follow and adhere to the Company's code of conduct, safety procedures and compliance with the applicable laws strictly.
12. Carry out the tasks assigned by supervisor.