IT Help Desk Coordinator

The Role
Our world-class Information Technology team is seeking an IT Help Desk Coordinator to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents, and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates problem, and determine and implement solutions.
What The Team Wants You To Know
Being an IT Help Desk Coordinator at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the opportunity to work in Cloud environments and Global Infrastructure systems and you will learn how to configure and administer highly complex SaaS environments to allow for infinite growth. The experience at Ampere® that you will possess will be valuable for your career path.
What You'll Do:
• Be part of an empowered culture where you are a key contributor to the success of the company.
• Provide day-to-day technical support to employees via Helpdesk Ticketing System.
• Troubleshoot and resolve basic client hardware, operating system, and software-related problems.
• Maintain Inventory of all IT equipment (laptops, servers, network equipment, etc.).
• Assist with New-hire orientation and manager On/Off-boarding tasks.
• Actively work in the Helpdesk Ticketing System to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner to maintain SLAs (Service Level Agreements).
• Create Solutions/documentation as needed.
• Create/Remove User Accounts in various systems as needed.
• Assist with managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, and Encryption.
• Manage vendors to install and configure equipment.