IT Helpdesk and support

Yêu Cầu Công Việc
Education & Experience
Degree: Technical college degree majoring in Electronics or Computer Technical.
Experience: Approximately 3 years of experience in similar positions, with at least 2 years specifically in an IT support role.
Industry Focus: At least 2 years of experience in system, network, and infrastructure support within the Production industry (Joint Venture or Foreign Owned Company preferred).
Additional information
Technical Skills
Endpoint & OS Management: Advanced proficiency in Windows 10/11 and Linux environments; hands-on experience managing Windows Active Directory (users, groups, and GPOs).
Cloud & Productivity: Expert-level support for Microsoft 365 (formerly Office 365) and legacy Office 2016 suites.
Networking: Experience configuring and maintaining Cisco Meraki (wired/wireless), managing DNS, and troubleshooting general network infrastructure.
Infrastructure Support: Ability to install, troubleshoot, and maintain diverse hardware including IP CCTV, IP Phone systems, and Production Machine systems.
Security: Solid understanding of endpoint protection, including deployment and monitoring of Antivirus/Anti-malware solutions.
Soft Skills & Professional Qualities
Collaborative Problem-Solver: A strong team player who can contribute effectively within the System Integration and Development team while maintaining the autonomy to work independently.
Accountability: High sense of integrity and a meticulous attention to detail when documenting issues and performing system maintenance.
Communication: Strong interpersonal skills with the ability to translate technical jargon into simple terms for non-technical users.
Culture Fit: Dedicated professional whose work ethics align with our Company Core Values.
CCNA, MCSA is prefferred.