It Helpdesk Cho Công Ty Thương Mại Của Nhật

Khách hàng của AOBA VN có tập đoàn mẹ là một công ty có lịch sử hình thành từ hơn 100 năm tại Nhật Bản, một trong những nhà sản xuất đồng thời là nhà cung cấp vòng bi (bearings) hộp số, cần trục trước, .. lớn nhất thế giới cho thị trường công nghiệp xe hơi, máy bay... Công ty đã đặt chân đến 27 nước trên thế giới.
Tại Việt Nam, từ văn phòng đại diện đã phát triển thành công ty và đang ngày một lớn mạnh với các khách hàng chủ chốt như Honda, Yamaha,...
Job description:
I. Development and compliance
Develop new company website, company intranet and other system
Develop and implement IT policy and best practive guides for the organization
Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
Execute and manage change for continuous improvements (time, cost and quality)
Ensure compliance of policies, procedures, and regulations (Competion Act, Personal Data Protection Act, Anti-Bribery Act
II. Managed services support
Contact vendors and procure IT software, hardware, network
Work with Head-quarter IT department, discuss and implement the IT solution
Work with users to improve on generation of reports, automate if possible
Manage Active Directory, user accounts, permission
Set up new destop/laptop; install and configure hardware, software; provide hardware/software user manual and individual training for staff
Troubleshooting and manage destop/laptop, and other IT equipments such as photo-copier, printer, telephone, etc.
III. Network/server & voice support
1st level support of SAP, Email System
Handle network and system projects (switching, firewall, server) depending on project scope
Ensure IT security is maintained according to group IT security policy
System health check of equipment
Trouble-shooting data back upi if job fail or incomplete
IV. Service management
Run regular checks on network and data security
Identify and act on opportunities to improve and update softwate and system
Support IT audit as per request from Head-quarter
Run and share regular operation system report with Management
Oversee and determine timeframes for major IT projects including system updates, upgrades, migration and outages
Monthly reporting (Number of call, Number of incidents)
Prepare user-friendly procedure manual, IT security manual
Record server and network information, maintainance and vendor contact information
Maintain software and IT related licenses, track the equipment warranties and service renewal before expiry.
V. Others
Have a filing and retrieval system in place of keeping past, current records and witl proper disposal of records.
Keep documents according to disposal guilines
Others duties to be assigned by Managers