ABOUT ESOFT
Esoft is one of the world's leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality. The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.
At Esoft, we encourage all applicants from minorities, women, the people with disabilities and all other qualified applicants.
JOB DUTIES
To manage and support users (hardware/software):
- Troubleshoot system and network problems and diagnose and solve hardware or software faults
- Install and configure computer hardware, operating systems and applications
- Provide first level support to requesters e.g. answering via Skype, incident management, phone etc.,
- Set up new users' accounts and profiles and deal with access issues
- Monitor camera system and extract necessary data whenever it's requested or needed
- Calibrate screens in production frequently or on-demand
- Daily monitor incident management system, classify and modify all incidents in compliant with IT standards
- Handle incidents within agreed service level agreements (SLAs)
- Follow up with the system development team on various systems issues
- Provide weekly incident reports to the department head
To manage IT assets (including regular maintenance and repairing):
- Keep IT asset management up-to-date with precise data
- Keep storage neatly and well-organized
- Manage desktop, laptop, and mobile device in stock, software application licensing
- Make sure availability of backup equipment
- Conduct internal audit and support Finance in bi-annual hardware and licence audit
- Manage electric devices, power supplier, UPS etc.,
- Make sure software is up-to-date with the latest version
- Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscription
- Deal with vendors for warranty, maintenance and repairs of all hardware, software, and services employed by the network and its applications
- Deploy improvements and fixes to the network and applications infrastructure
To provide instructions on the new systems and propose IT coaching:
- Develop IT coaching materials in the support area
- Propose and implement IT coaching/training activities in support area to other departments
To purchase IT assets:
- Deal with vendors for
purchasing all hardware, software, and services employed by the network and its applications
- Support Finance in preparation of contracts and collect quotations
- Prepare purchasing requests for IT-related equipment & software
- Receive and register new equipment from vendors
- Provide monthly reports on new IT assets to department head and Finance
1. Education:
College graduate, preferably in IT field
2. Professional Knowledge:
General IT knowledge
Windows and Mac operating systems
3. Supplementary Knowledge:
Basic knowledge of Network and Linux
4. Skills:
Functional Skills: CCNA, MCSE
Supplementary Skills:
Basic English IT language (good at reading and understanding; speaking and writing)
Communication skills
5. Personal Requirements (Attitude, Personality, Ability):
Long-term commitment
Customer-oriented mindset
Demonstrates Esoft's 6 core values: Open, Care, Credibility, Quality, Passionate, Creative thinker
6. Experience:
1+ year in
IT support