Provide technical support via phone, email, and chat.
Diagnose and resolve hardware/software issues, LAN/WAN connectivity problems.
Manage user accounts, permissions, and mailboxes (Active Directory, LDAP).
Track, categorize, and resolve support tickets; escalate urgent cases.
Apply security measures (OS updates, antivirus, monitoring logs).
Support backup, disaster recovery, and data protection solutions.
Train users on new or updated IT systems.
Report recurring incidents and propose improvements.
University/College degree in IT or equivalent.
Minimum 1 year in
IT support.
Virtualization (VMWare), AD/LDAP management.
Networking services (DHCP, DNS, HTTP, S/FTP).
Backup/recovery solutions and disaster recovery planning.
Familiarity with Linux environments and basic web technologies (HTML/XML).
Strong problem-solving, teamwork, planning, and communication.
Good English communication (B1+).
Preferred Certifications: Google/AWS/Azure Cloud, CEH, CISSP.