Mô tả công việc
Provide technical support via phone, email, and chat.
Diagnose and resolve hardware/software issues, LAN/WAN connectivity problems.
Manage user accounts, permissions, and mailboxes (Active Directory, LDAP).
Track, categorize, and resolve support tickets; escalate urgent cases.
Apply security measures (OS updates, antivirus, monitoring logs).
Support backup, disaster recovery, and data protection solutions.
Train users on new or updated IT systems.
Report recurring incidents and propose improvements.
Yêu cầu
University/College degree in IT or equivalent.
Minimum 1 year in
IT support.
Virtualization (VMWare), AD/LDAP management.
Networking services (DHCP, DNS, HTTP, S/FTP).
Backup/recovery solutions and disaster recovery planning.
Familiarity with Linux environments and basic web technologies (HTML/XML).
Strong problem-solving, teamwork, planning, and communication.
Good English communication (B1+).
Preferred Certifications: Google/AWS/Azure Cloud, CEH, CISSP.
Quyền lợi
13th month salary + performance bonus
Social insurance on full salary + Premium Health insurance
Annual company trip + team building activities + Club activities
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cao đẳng
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
CNTT - Phần cứng / Mạng
Thông tin chung
Nơi làm việc
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 04/01/2026
