IT Helpdesk

• Strategic formulation, Operation processes/procedures design and implementation including with introduction the new technology to be used in operations to enhance the overall endpoint computing solution efficient both present and in the future
• Manage and Control the Installation/Move/Add/Change (IMAC), Service Request and Incident fixing for Endpoint HW & SW, Network equipment at branches, ATM / CDM machines to be completed within the Service Level Agreement (SLAs)
• Develop and improve the team work processes to ensure that the work is efficient and can meet the needs of various departments both internal and external departments.
• Develop and Manage Endpoint Computing devise HW & SW standard, Endpoint Service Catalog and Standard Image.
• Manage the Endpoint Device Asset throughout its lifecycle to ensure availability with acceptable risks and maintain a completeness, correctness and up-to-date of Endpoint Device Asset Inventory End Point Security Implementation
• Develop and Manage Endpoint Computing devise HW & SW security protection standard
• Manage and Control Service Request and Incident fixing for Endpoint HW & SW to be completed within the Service Level Agreement (SLAs)
• Work with Thailand team for IT infrastructure management