IT Helpdesk

The IT Helpdesk is responsible for providing technical support and
assistance to end-users within the organization. This role ensures efficient
troubleshooting, problem resolution, and maintenance of IT systems to
ensure smooth daily operations.
Key Responsibilities:
• Provide first-level technical support for hardware, software, and
network-related issues.
• Respond to and resolve user inquiries via phone, email, or in-
person.
• Install, configure, and maintain computer systems, peripherals, and
applications.
• Troubleshoot network connectivity issues, including LAN, Wi-Fi,
and VPN.
• Manage user accounts, access rights, and permissions in Active
Directory and other IT systems.
• Support email configurations, and enterprise software.
• Document IT issues, solutions, and troubleshooting steps in the
ticketing system.
• Assist in IT asset management, including inventory tracking of
hardware and software licenses.
• Coordinate with third-party vendors for hardware repairs and
software support.
• Provide basic IT training and guidance to employees on best
practices and security policies.
• Ensure compliance with IT security policies and procedures.
• Assist in IT projects, system upgrades, and deployments as
required.