IT Infrastructure & Architecture Administrator ( Microsoft 365 Administrator)

KEY RESPONSIBILITIES
- Undertake the Project Roll out from VAS Central Office & ensure that the implementation is in alignment with IT Project Governance.
- Manage systems in IT Infrastructure & Architecture & ensure the availability of services.
- Maintenance of Infrastructure & Architecture to meet the Service Level Agreement.
- Implement security controls and best practices to protect IT systems and data.
WORK DETAILS
1. Microsoft 365 Administration:
- Help design and implement a strong user management plan that includes setting up, managing, and supporting user accounts, groups, and permissions in Microsoft 365; while making sure it meets the company's security rules and requirements.
- Improve key Microsoft 365 services like Exchange Online, Teams, SharePoint, and OneDrive to ensure they are always available, perform well, and work smoothly with other systems.
- Develop and enforce security measures for all M365 services, including setting up Multi-Factor Authentication (MFA), data loss prevention (DLP), and advanced threat protection (ATP).
- Make sure that data storage and privacy comply with legal and regulatory requirements, using M365 features to protect student and staff information.
- Be in charge of integrating Microsoft 365 services with existing systems and third-party applications to improve workflow and user experience.
- Automate daily administrative jobs using PowerShell scripts and tools like - Microsoft Power Automate and Power Apps to work more efficiently.
- Use the Microsoft 365 admin center and other monitoring tools to regularly check the health of services, fix issues early, and provide recommendations based on detailed usage and performance reports.
2. Project Implementation:
Lead the implementation of assigned IT projects, ensuring compliance with IT Project Governance.
3. System Management:
Monitor and maintain IT systems to ensure high availability and performance.
4. IT Service Management:
Maintain Infrastructure & Architecture to meet Service Level Agreements (SLAs).
Regularly review and update policies and procedures to ensure compliance with SLAs.
Provide advanced technical support for Microsoft 365-related issues.
Troubleshoot and resolve system outages, performance issues, and other technical problems.
5. Risk Management:
Identify and mitigate risks associated with IT Infrastructure & Architecture.
Implement security controls and best practices to protect IT systems and data.
6. Continuous Improvement:
Stay updated with the latest Microsoft Azure and Microsoft 365 features and best practices.
Recommend and implement improvements to optimize IT Infrastructure & Architecture.
7. Documentation and Reporting:
Regularly update the configuration and operation procedures documentation of IT systems.
Prepare regular reports on system performance, project status, and risk management activities.
8. Collaboration and Communication:
Work closely with other team members to ensure seamless integration of systems & complete the projects on duty.
Communicate effectively with stakeholders to understand requirements and provide updates on projects and system status.