IT Infrastructure Executive

COMPANY DESCRIPTION
Dong Mart is a fast-growing fixed-price retail chain in Vietnam offering more than 10,000 everyday products across multiple categories. Established in 2024, the company operates in the fast-moving consumer goods (FMCG) retail sector, serving local communities with convenient and affordable shopping. Its stores provide a wide range of essentials, including food, personal care items, household goods, stationery, toys, and seasonal products.
Dong Mart focuses on building a retail network in easily accessible residential locations and plans to expand to more than 80 stores nationwide by 2026.
ROLE DESCRIPTION
1. End-User Support
Provide technical support for users at Head Office, Warehouse, and Retail Stores.
Troubleshoot and resolve issues related to: PCs and laptops, Printers and scanners, POS terminals, Mobile devices, Microsoft 365 applications, Network connectivity.
Respond to incidents and service requests according to established SLA.
Escalate complex issues to senior team members when necessary.
2. Infrastructure Support
Support daily operation of: LAN/WAN networks, Internet connections, Wi-Fi infrastructure, VPN connectivity, Windows servers, Network equipment.
Monitor infrastructure performance and report abnormalities.
Assist with routine maintenance and upgrades.
Perform basic troubleshooting of network and infrastructure issues.
3. Store IT Support
Provide remote and onsite support for retail stores.
Configure and maintain: POS terminals, Receipt printers, Barcode scanners, Payment devices, Network equipment.
Coordinate with store personnel to resolve IT-related issues quickly.
Ensure minimal disruption to store operations.
4. New Store Deployment
Assist in setting up IT infrastructure for new stores.
Install and configure: PCs and laptops, POS systems, Network devices, Printers and peripherals, Internet and Wi-Fi services.
Participate in user acceptance testing before store opening.
Ensure all IT equipment is operational before the store launch date
5. IT Asset Management
Maintain accurate records of IT assets.
Support inventory tracking for: Laptops, PCs, POS devices, Network equipment, Peripheral devices.
Assist in hardware deployment, replacement, and disposal activities.
Conduct periodic asset audits.
6. System Administration Support
Create and manage user accounts.
Support Active Directory and Microsoft 365 administration tasks.
Assist with endpoint security deployment.
Support backup verification and basic disaster recovery activities.
Maintain IT documentation and system records.
7. Vendor Coordination
Coordinate with Internet Service Providers and external vendors when required.
Follow up on service requests and maintenance activities.
Report vendor performance issues to the Infrastructure Team Lead.
QUALIFICATIONS
Bachelor's Degree in Information Technology, Computer Science, Network Engineering, Information Systems, or Related fields.
3-5 years of experience in IT Infrastructure (Experience supporting retail stores/ multiple sites and POS support is preferred).
Technical skills required: Windows 10/11 administration, PC and laptop troubleshooting, Basic networking (TCP/IP, DNS, DHCP, Wi-Fi), Microsoft 365 support, Printer and peripheral support, Basic Windows Server knowledge, Active Directory administration, and Hardware installation and maintenance.
Technical skills preferred: Fortinet, Cisco, Aruba, Ubiquiti, Mikrotik, or similar technologies, Endpoint management tools, POS system support, Basic virtualization knowledge (VMware or Hyper-V), IT asset management systems.
Soft Skills: Customer-oriented mindset, Good communication skills, Problem-solving ability, Teamwork and collaboration, Willingness to learn new technologies, Ability to work independently with minimal supervision, Good time management and prioritization skills.
May require travel to retail stores and warehouse locations.
BENEFITS
Competitive salary, negotiable based on ability and experience.
Performance-based bonuses and bonuses on public holidays and festivals.
Full insurance coverage and participation in the company's trade union.
Annual leave in accordance with regulations; participation in internal activities such as Year End Party, employee birthday celebrations, etc.
Annual salary review based on work performance.
Dynamic and friendly working environment with opportunities for learning and career development.