ROLES:
This role is part of the IT Infra & Operation team to ensure the smooth operation and stability of our IT infrastructure & Operation. He will be responsible for daily support for all aspects of our IT infrastructure & IT Operation.
RESPONSIBILITIES:
· Support daily operations of the IT infrastructure, including network, servers, storage, and cloud environments.
· Implement and maintain IT systems and tools to support business needs.
· Monitor system performance and identify potential issues before they occur.
· Troubleshoot and resolve IT infrastructure problems.
· Solve the
IT helpdesk ticket or user support request and commit the SLA to the business.
· Support other tasks assigned by line manager
· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
· Minimum 1 years of experience in IT helpdesk, operation or Infrastructure support.
· Strong understanding of Network, PC, PC installed softwares.
· Understanding with IT service management frameworks (e.g., ITIL).
· Ability to work independently and as part of a team.
· Proficiency in Microsoft Office Suite and other relevant IT tools.
Ngành nghề: Bán lẻ / Bán sỉ, CNTT - Phần mềm, CNTT - Phần cứng / Mạng
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh
· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
· Minimum 1 years of experience in IT helpdesk, operation or Infrastructure support.
· Strong understanding of Network, PC, PC installed softwares.
· Understanding with IT service management frameworks (e.g., ITIL).
· Ability to work independently and as part of a team.
· Proficiency in Microsoft Office Suite and other relevant IT tools.